Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,300.00 - $94,100.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The hiring establishment is a renowned full-service hotel dedicated to delivering exemplary guest experiences and maintaining high standards in hospitality management. This property operates multiple departments including hotel operations, food and beverage services, sales, engineering, human resources, and accounting. Committed to excellence, the hotel focuses on fostering a culture of guest service and expects every team member to contribute positively to the property’s performance and reputation in the competitive hospitality sector. The establishment is known for its warm hospitality, innovative service programs, and a workplace environment that encourages cooperation and professional growth among its associates.
We are currently seek... Show More
We are currently seek... Show More
Job Requirements
- Bachelor's degree in Hotel Management or related business field
- minimum 3 years' experience in Rooms and/or Food & Beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- some travel may be required
- regular attendance according to established guidelines
- proven record of commitment and professionalism in meeting challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- focus and maintain attention to tasks and complete work assignments on time despite frequent interruptions
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- maintain calm and professional demeanor in sometimes high pressure situations
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- ability to participate in and lead departmental and/or hotel team meetings
Job Qualifications
- Bachelor's degree in Hotel Management or related business field
- minimum 3 years' experience in Rooms and/or Food & Beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- proven record of commitment and professionalism in meeting challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- basic computational ability
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- ability to maintain calm and professional demeanor in sometimes high pressure situations
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- ability to participate in and lead departmental and/or hotel team meetings
Job Duties
- Practice a culture of guest service in all you do
- promote courtesy, goodwill and a positive attitude in each and every encounter
- anticipate guest needs
- respond promptly and acknowledge all guests
- maintain positive guest relations at all times
- resolve guest complaints ensuring guest satisfaction in each interaction
- coordinate special programs, functions and incentives to improve guest service
- work in a cooperative and friendly manner with fellow associates
- effectively lead the Executive Committee to reach the goals of the property
- develop and assure achievement of hotel revenues and profits utilizing forecasting, P&L management, RevPAR
- ensure the property is compliant in all departments
- grow the business year over year
- ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
- coach and develop leaders to exceed performance expectations
Job Location
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