Job Overview
Compensation
Salary
Range $40,000.00 - $65,900.00
Benefits
Health Insurance
Travel Discounts
Employee assistance program
Flexible Paid Time Off
Company 401(k) plan
Employee Stock Purchase Program
Commuter support
Job Description
Sanibel Cottages Resort is a picturesque 28-key beachfront resort located on the tranquil shores of Sanibel Island. Known for its Victorian elegance, lush tropical gardens, stunning sunset views, and proximity to world-famous shelling beaches, this resort offers guests a serene and memorable getaway experience. Designed to blend charming aesthetics with outstanding customer service, Sanibel Cottages Resort embodies the perfect escape for visitors seeking relaxation and an immersive coastal retreat. The resort prides itself on creating an inviting atmosphere where guests can feel at home while enjoying high-quality amenities and personalized attention from a dedicated team. Operating within a family-friendly community, the resort embraces a culture of hospitality, professionalism, and commitment to excellence.
The General Manager role at Sanibel Cottages Resort is a unique opportunity for a dynamic hospitality leader who thrives in a hands-on environment and enjoys building strong internal and external relationships. This position involves overseeing all operational aspects of the resort to ensure the highest standards of guest satisfaction and efficient property management. Reporting directly to the owners and working closely with the Homeowners Association Board of Directors, the General Manager has a direct impact on the overall guest experience and the resort’s financial performance. The position requires leading a close-knit team across various resort functions including front office, housekeeping, maintenance, security, loss prevention, and recreational services. This leadership role is not just about management but about fostering a people-first culture that values diversity, equity, inclusion, and employee engagement.
In addition to operational oversight, the General Manager is responsible for developing and maintaining cost and labor controls, ensuring compliance with labor laws, and managing safety and security protocols, including crisis management plans. The role demands strong financial acumen to analyze and review resort and HOA financial statuses, and the ability to instill trust and confidence among team members, owners, and guests through honesty, integrity, and authentic communication. Candidates should possess proven management experience in comparable properties along with knowledge of vacation ownership principles and HOA regulations.
As part of Hilton Grand Vacations, this role offers extensive benefits including comprehensive healthcare coverage from day one, a flexible paid time off plan, employee assistance programs, and a 401(k) program with company matching contributions. Additionally, employees gain access to a travel discounts program with hotel rates worldwide, an exclusive employee stock purchase program, commuter support, and numerous professional development opportunities. Hilton Grand Vacations is celebrated as an award-winning workplace recognized for its inclusive culture and dedication to employee growth and well-being. Joining this team means being part of a global community of over 14,000 team members who are passionate about delivering memorable experiences and creating lifelong memories for guests and colleagues alike.
The General Manager role at Sanibel Cottages Resort is a unique opportunity for a dynamic hospitality leader who thrives in a hands-on environment and enjoys building strong internal and external relationships. This position involves overseeing all operational aspects of the resort to ensure the highest standards of guest satisfaction and efficient property management. Reporting directly to the owners and working closely with the Homeowners Association Board of Directors, the General Manager has a direct impact on the overall guest experience and the resort’s financial performance. The position requires leading a close-knit team across various resort functions including front office, housekeeping, maintenance, security, loss prevention, and recreational services. This leadership role is not just about management but about fostering a people-first culture that values diversity, equity, inclusion, and employee engagement.
In addition to operational oversight, the General Manager is responsible for developing and maintaining cost and labor controls, ensuring compliance with labor laws, and managing safety and security protocols, including crisis management plans. The role demands strong financial acumen to analyze and review resort and HOA financial statuses, and the ability to instill trust and confidence among team members, owners, and guests through honesty, integrity, and authentic communication. Candidates should possess proven management experience in comparable properties along with knowledge of vacation ownership principles and HOA regulations.
As part of Hilton Grand Vacations, this role offers extensive benefits including comprehensive healthcare coverage from day one, a flexible paid time off plan, employee assistance programs, and a 401(k) program with company matching contributions. Additionally, employees gain access to a travel discounts program with hotel rates worldwide, an exclusive employee stock purchase program, commuter support, and numerous professional development opportunities. Hilton Grand Vacations is celebrated as an award-winning workplace recognized for its inclusive culture and dedication to employee growth and well-being. Joining this team means being part of a global community of over 14,000 team members who are passionate about delivering memorable experiences and creating lifelong memories for guests and colleagues alike.
Job Requirements
- Bachelor's degree in hospitality management or related field
- 5 years of management experience in a comparable property
- Prior General Manager experience for 3-5 years
- Knowledge of vacation ownership principles and HOA laws and regulations
- Strong financial acumen and experience with financial statement analysis
- Excellent written and verbal communication skills
- Ability to develop and retain an engaged team
- Availability Monday through Friday with occasional weekend support
- Project management experience preferred
- CAM license preferred or ability to obtain within 6 months
Job Qualifications
- Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort
- Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status
- Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion
- Must possess excellent written and verbal communication skills
- 3-5 years of prior General Manager experience
- 5 years of management experience in a comparable property
- Project management experience is preferred
- BA/BS/Bachelor's Degree
Job Duties
- Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions
- Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity
- Collaborates and builds partnerships and works collaboratively with others to meet shared objectives
- Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied
- Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision
- Communicates continuously with the Homeowners Association(s) Board of Directors
- Develops and maintains cost and labor controls to ensure operation within budget
- Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team
- Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property
- Commitment and dedication to our people-first culture
- Ensure guest/owner safety and security
- maintain crisis management plan
- Assures compliance with labor laws and respects areas of responsibility
- Works closely with developer, homeowners' association, project management and leadership
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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