General Manager - Restaurants

Onvo is a well-established network of travel plazas, restaurants, and hotels operating throughout Pennsylvania and New York. With a strong presence in Northeastern Pennsylvania (NEPA), Central Pennsylvania, and New York, Onvo offers a variety of employment opportunities across multiple locations, providing a dynamic and fast-paced work environment for job seekers in these regions. The company's extensive portfolio includes a mix of hospitality and food service businesses designed to meet the needs of travelers and local customers alike. This includes quick-service and full-service dining establishments within travel plazas, alongside accommodations to serve a diverse clientele. Onvo is recognized not only for its broad geographic footprint but also for its commitment to quality, customer service, and a positive workplace culture.

The General Manager (GM) position for restaurants at Onvo is a pivotal leadership role responsible for overseeing the entire restaurant operation in a busy and fast-paced environment. This role demands an energetic and enthusiastic individual who is dedicated to delivering an exceptional guest experience rapidly and efficiently. The GM is expected to inspire and motivate a team of employees to serve customers promptly and courteously, ensuring that every aspect of the dining experience meets Onvo’s quality standards. The GM leads the restaurant’s management team across all shifts, actively involving themselves in financial controls, daily operational processes, staff development, and maintaining superior customer service.

A successful General Manager at Onvo not only manages staff and operations but also plays a critical role in enforcing food safety and cleanliness standards, remaining compliant with health department regulations and internal company policies. This candidate must be adaptable, ready to work long or irregular hours, including extra shifts when needed, while keeping a calm demeanor in a sometimes hectic environment. The General Manager is also instrumental in inventory management, ensuring facilities are well-stocked but not overstocked, optimizing costs, and supporting sales growth through effective marketing initiatives and labor control. Onvo values entrepreneurial spirit and expects its General Managers to continuously seek ways to drive sales and operational efficiency.

Moreover, the GM is responsible for maintaining a safe and secure facility, adhering strictly to safety protocols and emergency response procedures to protect customers, employees, and company assets. Emphasizing team training, proper scheduling, and disciplinary actions when necessary, the General Manager ensures a well-staffed, customer-focused team ready to meet guest expectations. The role calls for a professional who can uphold strict standards regarding restaurant cleanliness, employee appearance, and product quality. Holding ServSafe certification is mandatory to enforce food handling and sanitation practices effectively. Overall, the General Manager at Onvo is a multifaceted leader who combines operational expertise, financial acumen, team motivation, and a clear focus on customer satisfaction to uphold and grow the Onvo brand's reputation for excellence.