Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
employee recognition programs
Job Description
Pollo Nation is a vibrant and dynamic restaurant chain known for its flavorful offerings and commitment to delivering exceptional guest experiences. As a part of the hospitality industry, Pollo Nation emphasizes a culture of teamwork, operational excellence, and continuous growth within a fast-paced and customer-focused environment. The company is dedicated to fostering leadership development and providing employees with solid career advancement opportunities. Pollo Nation values diversity and inclusion, ensuring an equitable workplace where all employees are respected and supported.
The Manager in Training (MIT) role at Pollo Nation is a comprehensive leadership preparation program aimed at individuals ready to take on future management responsibilities within the restaurant industry. This position offers hands-on experience managing daily operations including food safety, guest services, labor and team management, and strategic business goals. The MIT collaborates closely with seasoned managers and field trainers to develop essential skills in building a high-performance team culture, maintaining operational standards, and driving financial results.
In this role, employees will lead a team of more than 25 team members, supporting their development and ensuring a positive work environment that meets company and regulatory requirements. The MIT will gain exposure to essential restaurant processes such as scheduling, inventory management, payroll, cash handling, and compliance with safety protocols. They play a key role in fostering excellent guest interactions, promptly addressing concerns to enhance customer satisfaction and uphold the brand reputation.
Pollo Nation's Manager in Training position is ideal for those who are passionate about team leadership, operational excellence, and ready to embrace a dynamic and often fast-moving restaurant setting. Candidates must demonstrate strong communication skills, the ability to make effective decisions under pressure, and adaptability to change. This full-time position offers a unique opportunity to learn from experienced professionals, gain valuable industry certifications, and build a rewarding career path within a supportive corporate culture.
By joining Pollo Nation as a Manager in Training, individuals commit to a transformative experience combining practical learning with leadership coaching, ultimately preparing them for management roles that contribute to the company's continued success and expansion. The role serves as a stepping stone for career growth in restaurant management, emphasizing continuous development, accountability, and business acumen to drive operational and guest service excellence.
The Manager in Training (MIT) role at Pollo Nation is a comprehensive leadership preparation program aimed at individuals ready to take on future management responsibilities within the restaurant industry. This position offers hands-on experience managing daily operations including food safety, guest services, labor and team management, and strategic business goals. The MIT collaborates closely with seasoned managers and field trainers to develop essential skills in building a high-performance team culture, maintaining operational standards, and driving financial results.
In this role, employees will lead a team of more than 25 team members, supporting their development and ensuring a positive work environment that meets company and regulatory requirements. The MIT will gain exposure to essential restaurant processes such as scheduling, inventory management, payroll, cash handling, and compliance with safety protocols. They play a key role in fostering excellent guest interactions, promptly addressing concerns to enhance customer satisfaction and uphold the brand reputation.
Pollo Nation's Manager in Training position is ideal for those who are passionate about team leadership, operational excellence, and ready to embrace a dynamic and often fast-moving restaurant setting. Candidates must demonstrate strong communication skills, the ability to make effective decisions under pressure, and adaptability to change. This full-time position offers a unique opportunity to learn from experienced professionals, gain valuable industry certifications, and build a rewarding career path within a supportive corporate culture.
By joining Pollo Nation as a Manager in Training, individuals commit to a transformative experience combining practical learning with leadership coaching, ultimately preparing them for management roles that contribute to the company's continued success and expansion. The role serves as a stepping stone for career growth in restaurant management, emphasizing continuous development, accountability, and business acumen to drive operational and guest service excellence.
Job Requirements
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification required
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
Job Qualifications
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
Job Duties
- Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
- Support a high-performing team culture through ongoing coaching engagement and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25 plus employees ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings huddles to align teams on goals service standards and operational updates
- Assist in scheduling inventory ordering payroll fund handling and reconciliation processes
- Participate in hiring onboarding training and developing both hourly team members and future leaders
- Monitor labor and financial performance and help drive achievement of key targets sales labor transactions and EBITDA
- Maintain facility cleanliness and equipment functionality report any issues promptly
- Ensure timely and accurate incident reporting compliance with all safety protocols and maintenance of a safe inclusive work environment
- Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- Embrace change with a positive attitude and adaptability in a dynamic environment
- Make sound decisions under pressure and help navigate operational challenges
- Perform other duties as assigned in alignment with company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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