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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
employee recognition programs
Job Description
Pollo Nation is a vibrant and dynamic restaurant chain known for its flavorful offerings and commitment to delivering exceptional guest experiences. As a part of the hospitality industry, Pollo Nation emphasizes a culture of teamwork, operational excellence, and continuous growth within a fast-paced and customer-focused environment. The company is dedicated to fostering leadership development and providing employees with solid career advancement opportunities. Pollo Nation values diversity and inclusion, ensuring an equitable workplace where all employees are respected and supported.
The Manager in Training (MIT) role at Pollo Nation is a comprehensive leadership preparation program aimed at individuals rea... Show More
The Manager in Training (MIT) role at Pollo Nation is a comprehensive leadership preparation program aimed at individuals rea... Show More
Job Requirements
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification required
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
Job Qualifications
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
Job Duties
- Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
- Support a high-performing team culture through ongoing coaching engagement and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25 plus employees ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings huddles to align teams on goals service standards and operational updates
- Assist in scheduling inventory ordering payroll fund handling and reconciliation processes
- Participate in hiring onboarding training and developing both hourly team members and future leaders
- Monitor labor and financial performance and help drive achievement of key targets sales labor transactions and EBITDA
- Maintain facility cleanliness and equipment functionality report any issues promptly
- Ensure timely and accurate incident reporting compliance with all safety protocols and maintenance of a safe inclusive work environment
- Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- Embrace change with a positive attitude and adaptability in a dynamic environment
- Make sound decisions under pressure and help navigate operational challenges
- Perform other duties as assigned in alignment with company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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