Job Overview
Employment Type
Full-time
Compensation
Salary
Range $115,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Career development opportunities
Job Description
Accor is a globally recognized leader in the hospitality industry, offering a diverse portfolio of brands and opportunities that cater to a wide spectrum of personalities and career aspirations. The company commits to fostering growth and learning, providing a work environment that lends purpose and fulfillment to daily professional life. Accor’s culture is built on inclusivity, innovation, and continuous development, making it an ideal choice for professionals looking to advance their careers while contributing to a legacy of excellence.
An exciting opportunity awaits with Accor’s iconic property, The Plaza, a Fairmont Managed Hotel located in the heart of Midtown New York City. Since its establishment in 1907, The Plaza has been a timeless landmark, embodying luxury, elegance, and rich history. The hotel features 282 luxury rooms and suites, the sophisticated Champagne Bar, and the renowned Palm Court, a prime destination for afternoon tea in New York City. The Plaza holds the prestigious Five Diamond rating, reflecting its unwavering dedication to the highest standards of quality, service, and guest experience.
The Palm Court General Manager role at The Plaza offers an exceptional career path for professionals passionate about luxury hospitality and food and beverage management. Reporting directly to the Assistant Director of Food & Beverage, this full-time permanent position involves overseeing the daily management and operation of multiple luxury dining concepts including luxury mixology, wine services, and the distinguished afternoon tea experience. The role requires a dynamic leader capable of managing restaurant leaders and employees to ensure an unparalleled level of guest satisfaction and operational excellence.
Key responsibilities include managing sales and cost controls, maintaining quality production standards, and ensuring sanitation and cleanliness in both front and back of house operations. The General Manager drives employee satisfaction and maintains effective employee relations while balancing staffing needs with sales demands. Additionally, this role involves developing and implementing training programs, conducting interviews and performance coaching, and creating promotional strategies to enhance the visibility and profitability of the venues.
This position offers a competitive salary range of $115,000 to $120,000 per year plus bonus incentives, reflecting the high level of experience and expertise required. Candidates with strong leadership skills, deep knowledge of food and beverage trends, and proficiency in technology and social media applications will find this role rewarding and challenging. The opportunity to work at The Plaza, a symbol of luxury hospitality in one of the world’s most vibrant cities, makes this a unique career opportunity for the right candidate.
An exciting opportunity awaits with Accor’s iconic property, The Plaza, a Fairmont Managed Hotel located in the heart of Midtown New York City. Since its establishment in 1907, The Plaza has been a timeless landmark, embodying luxury, elegance, and rich history. The hotel features 282 luxury rooms and suites, the sophisticated Champagne Bar, and the renowned Palm Court, a prime destination for afternoon tea in New York City. The Plaza holds the prestigious Five Diamond rating, reflecting its unwavering dedication to the highest standards of quality, service, and guest experience.
The Palm Court General Manager role at The Plaza offers an exceptional career path for professionals passionate about luxury hospitality and food and beverage management. Reporting directly to the Assistant Director of Food & Beverage, this full-time permanent position involves overseeing the daily management and operation of multiple luxury dining concepts including luxury mixology, wine services, and the distinguished afternoon tea experience. The role requires a dynamic leader capable of managing restaurant leaders and employees to ensure an unparalleled level of guest satisfaction and operational excellence.
Key responsibilities include managing sales and cost controls, maintaining quality production standards, and ensuring sanitation and cleanliness in both front and back of house operations. The General Manager drives employee satisfaction and maintains effective employee relations while balancing staffing needs with sales demands. Additionally, this role involves developing and implementing training programs, conducting interviews and performance coaching, and creating promotional strategies to enhance the visibility and profitability of the venues.
This position offers a competitive salary range of $115,000 to $120,000 per year plus bonus incentives, reflecting the high level of experience and expertise required. Candidates with strong leadership skills, deep knowledge of food and beverage trends, and proficiency in technology and social media applications will find this role rewarding and challenging. The opportunity to work at The Plaza, a symbol of luxury hospitality in one of the world’s most vibrant cities, makes this a unique career opportunity for the right candidate.
Job Requirements
- Must be legally authorized to work in the United States
- degree in hotel and restaurant management preferred or equivalent operational experience
- minimum of 5 years experience in a senior food and beverage management role
- proficient in Microsoft Windows applications and social media platforms
- strong leadership and interpersonal skills
- thorough knowledge of food and beverage products and industry trends
- excellent communication skills and fluency in English
- ability to manage and lead a diverse team
- understanding of labor union agreements an asset
Job Qualifications
- Degree in hotel and restaurant management preferred or equivalent operational experience
- minimum of 5 years experience as department head, restaurant director of operations or general manager
- computer literate in Microsoft Windows applications and social media
- strong leadership skills
- strong knowledge of food and beverage product and current industry trends
- excellent interpersonal and communication skills
- fluent in English, second language an asset
- solid understanding of Local 6 Union CBA an asset
Job Duties
- Consistently offer professional, friendly and engaging service
- manage the day to day function of all restaurant leaders and employees, facilities, sales, and costs
- control and analyze luxury level mixology, wine, and afternoon tea concepts
- maintain quality levels of production
- oversee guest satisfaction index
- ensure employee satisfaction
- manage merchandising and marketing
- control operating costs
- uphold sanitation, cleanliness, and hygiene standards
- supervise and direct food and beverage service in three luxury tiered restaurant concepts
- ensure optimal service while maximizing profit potential
- establish and maintain effective employee relations
- maintain proper staffing levels balancing quality and sales
- conduct interviewing, hiring, orientation, training, coaching and counseling
- develop and implement formal training programs and annual training calendar
- produce and implement creative promotional programs to boost sales and visibility
- perform other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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