General Manager | Philadelphia Residence Inn

Philadelphia, PA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Professional development opportunities

Job Description

The establishment seeking a General Manager is a hotel committed to delivering exceptional hospitality experiences in alignment with corporate policies and franchise standards. This hotel prides itself on maintaining high standards of operational excellence, guest satisfaction, associate satisfaction, accountability, and profitability. Known for creating a welcoming and high-quality environment, the hotel strives to uphold its core values while positioning itself as a prominent player in the local hospitality market. The culture at this hotel encourages teamwork, innovation, and community involvement, ensuring that both guests and staff members experience a nurturing and rewarding atmosphere. This approach not only strengthens the hotel's brand reputation but also fosters a loyal customer base and a motivated workforce.

This General Manager role is an exceptional opportunity for an experienced leader in the hospitality industry to take full ownership of the hotel's daily operations. The successful candidate will be responsible for managing all aspects of the hotel's operations and ensuring compliance with the corporate policies and franchise standards. Leadership will extend to all departments, with a focus on maintaining high levels of guest satisfaction through excellent service delivery. The General Manager will have a strategic role in driving the hotel’s sales and marketing initiatives, collaborating closely with the sales team to increase revenue and market presence. Recruitment, motivation, and inspiration of the hotel team are essential duties, ensuring that employees are engaged and empowered to provide superior service.

Functioning as a hands-on operator, the General Manager will actively participate in daily hotel operations, allowing for real-time problem-solving and quality assurance. This role also requires a visible leadership presence not only within the hotel premises but in the local community as well, fostering partnerships and promoting the hotel’s visibility and reputation. Exceptional communication skills are required, as the General Manager will liaise with guests, staff, upper management, and community stakeholders. The position demands a professional with a detailed understanding of budgeting, cost control, and property management systems. Ideally, candidates will possess a college degree in hospitality management or business, or a Certified Hotel Administrator (CHA) designation, supplemented by a minimum of five years of progressive leadership experience. Bilingual capabilities, particularly in English and Spanish, are an added advantage. Overall, this role offers a highly rewarding leadership challenge for those passionate about hospitality and operational excellence.

Job Requirements

High school graduate or equivalent
minimum of five years progressive leadership experience in hospitality industry
ability to communicate satisfactorily with guests, management, and co-workers
ability to read and interpret documents such as safety rules and procedure manuals
ability to write routine reports and correspondence
ability to speak effectively before groups
ability to apply good judgment to carry out instructions
knowledgeable of property management system
knowledge of budget preparation and cost controls
knowledge of local activities and attractions

Job Qualifications

Minimum of five years progressive leadership experience in hospitality industry
high school graduate or equivalent
college degree in hospitality management or business preferred
Certified Hotel Administrator (CHA) designation preferred
bilingual English/Spanish a plus
knowledge of budget preparation and cost controls
working knowledge of all hotel departments
ability to read and interpret safety and operating documents
ability to write routine reports and correspondence
ability to speak effectively before groups
knowledge of property management system
knowledge of local activities and attractions appropriate for clientele

Job Duties

Manage all hotel operations in accordance with corporate policies and franchise standards
lead the sales team to develop the property’s sales and marketing efforts
recruit, motivate, and inspire the hotel team to ensure superior guest satisfaction
serve as a hands-on operator for daily hotel management
maintain high levels of associate satisfaction and accountability
oversee budget preparation and cost controls
represent the hotel as a visible leader in the community