General Manager | Ohio Markets Shaner Hotel Group at Shaner Hotels Columbus, OH

Shaner Hotels is a prominent and award-winning hospitality owner-operator and management company that has established a significant presence across the United States and internationally. With a diverse portfolio that spans over 65 properties including full-service, select-service, extended-stay, and resort hotels, Shaner Hotels operates more than 7,500 rooms across 14 states and four countries. The company has deeply rooted connections in key Ohio markets such as Columbus, Dayton, and Cincinnati, and is expanding its footprint into Cleveland, Ohio, with plans to open four new full-service Marriott-branded hotels. This expansion highlights Shaner Hotels’ commitment to growth and leadership within the hospitality industry. Shaner Hotels partners with top hospitality brands as well as independent properties, providing a wide range of services to investors, hotel owners, and brands. These services include hotel development, design and construction, e-commerce, and revenue management, which collectively contribute to the company’s reputation for innovative and quality-focused hospitality management.

The General Manager role within Shaner Hotels is a pivotal leadership position designed for individuals passionate about delivering exceptional guest experiences while driving operational success. This full-time, mid-senior level position is based in Ohio markets and offers a competitive salary along with an exceptional benefits package. The General Manager will lead the day-to-day operations of one or more full-service or lifestyle hotels, working closely with all department heads to ensure consistency with Shaner Hotels’ high standards and franchise requirements. Key responsibilities include overseeing food and beverage operations, maintaining safety and quality control, managing employee performance, and ensuring the completion of daily operational procedures throughout the hotel. This position requires a flexible work schedule, including availability for weekends, holidays, and varied shifts to meet the dynamic demands of the hospitality environment.

Candidates for this role must be energetic and service-oriented with a strong leadership ability capable of motivating, training, and coaching staff to achieve peak performance and exceptional guest service. The General Manager will handle guest relations, resolve operational issues, and foster communication across departments to maintain the highest level of service quality. Additionally, travel to various Ohio hotel locations is expected as part of the responsibilities. Preferably, candidates will bring at least two years of relevant experience in a similar management capacity along with a college degree or equivalent. Proficiency in front desk, accounting, human resources, and other operational protocols is essential. Bilingual skills, specifically English and Spanish, are an asset for effective communication within diverse teams and with guests. Overall, the role offers an opportunity for hospitality professionals to grow their careers within a respected hotel management group focused on innovation, teamwork, and excellence.