General Manager Operations

Aramark is a global leader in food, facilities, and uniform services, proudly serving millions of guests every day across 15 countries. The company is rooted in service and united by a strong purpose to do great things for its employees, partners, communities, and the planet. Aramark’s mission emphasizes equal employment opportunity, fostering an inclusive environment where all employees are respected and can thrive regardless of race, color, religion, national origin, age, gender, disability, sexual orientation, or any other legally protected status. With a deep commitment to professional growth and development, Aramark provides its workforce with opportunities to build new skills, embrace challenges, and find a welcoming community at every level of the organization. This supportive culture encourages employees to realize their full potential and contribute to the company’s success.

The General Manager role at Aramark is a pivotal leadership position responsible for overseeing multiple contracted services that typically generate between $2 million and $15 million or more in annual revenue. These services may encompass food service, facility support, custodial services, retail, lodging, transportation, and other operational areas depending on the specific client contract. The General Manager acts as a capable operations manager who leads a dynamic team to deliver outstanding service aligned with client objectives, customer needs, and financial goals. This role demands a strong business acumen, financial savvy, and an unwavering commitment to safety and operational excellence.

In this role, the General Manager is expected to demonstrate hands-on execution management skills, guiding a team to provide operational expertise in contracted services while maintaining strong client and community relationships. They continuously assess operations to develop strategic plans that optimize service delivery and enhance both employee and customer satisfaction. Building and developing a competent management team is crucial to carrying out organizational objectives effectively.

The General Manager will also collaborate closely with the finance team to manage budgets and identify process improvements that drive financial performance and operational productivity. Compliance with local, state, and federal regulations as well as Aramark’s own standards—including safety standards and the company’s Business Conduct Policy—is a key responsibility. Candidates for this role should be prepared to adapt and take on evolving job duties as needed to meet various organizational commitments.

This leadership opportunity is ideal for individuals with strong interpersonal skills who are adept at communicating with clients, senior management, and support staff. The ability to interpret and implement contractual requirements while identifying opportunities for operational improvements is essential. Experience in the service industry, contract services, or hospitality environment is highly valued, particularly when combined with proven capabilities in leading teams and managing budgetary and financial aspects of a department.

Overall, this General Manager position provides a challenging and rewarding career path for those passionate about leadership, service excellence, and operational success within a renowned global company dedicated to making a positive impact through its work.