General Manager of Hospitality Operations

Highgate Hotels is a distinguished real estate investment and hospitality management company with a significant global presence. Managing over $15 billion in assets, Highgate boasts a diverse portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. For over three decades, Highgate has been a pioneer in the hospitality industry, guiding properties seamlessly through all stages of the real estate lifecycle – from strategic planning and development to recapitalization and disposition. Their expertise is reflected in their capability to cultivate an impressive mix of bespoke lifestyle hotel brands, well-established legacy brands, and independent hotels and resorts, all of which integrate contemporary amenities and digital innovation.

The company continuously invests in industry-leading revenue management technologies that enable precise identification and forecasting of shifting market trends, allowing their portfolio to outperform competitors and maximize asset values. With a leadership team composed of experienced hospitality professionals and corporate offices spanning key markets worldwide, Highgate is a trusted partner for top-tier ownership groups and prominent hotel brands. This stature reinforces their commitment to excellence and adaptability in a competitive, ever-evolving hospitality landscape.

The role of General Manager at Residence Inn Houston Willowbrook is a pivotal leadership position within Highgate's Select Service Division. Located at 7311 West Greens Road in Houston, TX, the General Manager is entrusted with driving overall hotel profitability by focusing on four key areas: revenue generation, cost management, guest satisfaction, and employee development. The role demands a hands-on approach, including daily inspections of operating departments and making real-time operational adjustments alongside department heads to ensure smooth service and financial performance.

The General Manager leads weekly staff meetings and training sessions that emphasize Highgate's standards of effective training and operational excellence. Financial accountability is a priority, with responsibilities including timely financial reviews, holding monthly budget meetings, and ensuring departmental adherence to budgeted productivity and accounting practices. Employee development is integral to the role, with the General Manager fostering growth through competency training, corporate programs, and direct engagement with management trainees.

Sales efforts form a critical component of the job, requiring collaboration with the Director of Sales to conduct daily prospecting and client meetings aimed at boosting business. The General Manager actively participates in client relations by hosting events and consistently engaging with key accounts. Operational duties extend to maintaining high standards of property cleanliness, preventive maintenance, invoice processing, and compliance with financial processes and corporate audits.

This leadership role also involves conducting thorough employee recruitment, performance appraisals, coaching, and disciplinary actions aligned with Highgate's Standard Operating Procedures (SOPs). The General Manager is a visible presence in the hotel, particularly in public areas during peak periods to greet guests and ensure exceptional service delivery. Ensuring employee fairness, security compliance, credit management, and completion of corporate training modules are additional critical responsibilities of the position.

Overall, this role offers the opportunity to lead a prominent hotel brand within a global, innovative hospitality company renowned for quality, growth, and operational excellence. Employment is full-time with yearly compensation, reflecting the high level of expertise and leadership expected. This career opportunity is ideal for seasoned hospitality professionals who are dedicated to elevating guest experiences while driving financial success and team development.