General Manager of Food & Beverage

Sheraton Charlotte and Le Meridien Charlotte are prominent full-service hotel properties known for delivering exceptional hospitality and guest experiences in Charlotte, North Carolina. Together, they form a significant hotel complex that caters to diverse clientele including business travelers, tourists, and event organizers. These hotels emphasize luxury, comfort, and quality service across all facets of the guest journey, including accommodations, dining, events, and leisure. Sheraton and Le Meridien are both brands under Marriott International, a leading global hospitality company committed to high standards of service, brand excellence, and employee development. The combined complex is recognized for its vibrant atmosphere, extensive event spaces, and a variety of food and beverage venues that cater to both casual and fine dining preferences. The hotels attract a broad spectrum of guests, hosting business conferences, social events, weddings, and banquets, making their Food & Beverage operations a critical element of their overall success and guest satisfaction.

The Food & Beverage General Manager position at Sheraton Charlotte and Le Meridien Charlotte is a strategic and leadership role dedicated to overseeing all Food & Beverage operations within this dynamic hotel complex. This role carries significant responsibility for revenue growth, profitability, guest satisfaction, and adherence to brand standards across multiple food and beverage venues plus banquet operations. The GM leads a team of department heads including the Food & Beverage Director, Executive Chef, and banquet leadership, focusing not on the day-to-day outlet supervision but on high-level business strategy, financial performance, organizational development, and cross-departmental collaboration. This role requires a visionary leader who can drive long-term operational success through innovative programming, effective cost management, and exceptional service delivery.

Key responsibilities include managing the overall Food & Beverage profit and loss performance, preparing annual budgets, forecasts, and strategic capital plans, and guiding the leadership team toward improved profitability and operational efficiency. The GM is also responsible for identifying new revenue opportunities such as banquet growth and catering initiatives while ensuring menu compliance and quality standards are maintained. Strategic leadership extends to working closely with hotel executives across sales, marketing, revenue management, and culinary teams to align Food & Beverage operations with overall property goals.

A strong emphasis is placed on leadership development, with the GM accountable for recruiting, coaching, and retaining talented managers, building succession plans, and fostering a culture of engagement and accountability within the Food & Beverage department. This position also oversees guest satisfaction metrics and brand compliance, ensuring that all venues meet Marriott’s high service and quality standards. Additionally, the GM manages banquet and catering operations in partnership with sales and convention services to maximize revenues and event success. Asset management and regulatory compliance are integral to the role, focusing on capital expenditures, facility improvements, health and safety standards, and operational controls to protect company assets and ensure a safe environment for guests and staff.

This senior leadership position requires a seasoned professional with a minimum of seven years of progressive Food & Beverage leadership experience, including at least three years in a senior role managing multiple outlets and banquet functions within a large full-service or convention hotel. A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred. Candidates must demonstrate a strong understanding of budgeting, forecasting, revenue and labor management, and P&L accountability. Proven skills in leadership development, effective communication, analytical thinking, and organizational management are essential to succeed in this role. This is an opportunity to lead Food & Beverage operations at a prestigious hotel complex, playing a vital role in enhancing guest experiences and driving the financial success of one of Charlotte’s most respected hospitality establishments.