General Manager- New Haven

New Haven, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $90,000.00 - $95,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

Our establishment is a prominent and dynamic restaurant known for delivering exceptional dining experiences and fostering a culture of excellence in hospitality. We pride ourselves on our commitment to quality service, a welcoming atmosphere, and a passion for great food and drinks. As a key player in the food service industry, our restaurant caters to a high volume of guests, ensuring that every patron enjoys an unforgettable experience. We are proud to maintain a reputation for operational excellence, operational efficiency, and a motivated team that consistently exceeds customer expectations.

We are currently seeking a highly skilled and motivated General Manager to lead and oversee the daily operations of our restaurant. This full-time position is ideal for an individual with extensive experience in managing a fast-paced, high-volume restaurant environment. The General Manager will be responsible for managing all aspects of the restaurant, including staff recruitment, development, and performance evaluations. This role requires a strategic thinker who can optimize profits, maintain inventory, ensure compliance with company standards, and deliver an outstanding guest experience. Reporting directly to the Regional Director, the General Manager will play a pivotal role in driving the restaurant's success through effective leadership, operational oversight, and a customer-centric focus.

The ideal candidate will be passionate about hospitality and possess an entrepreneurial spirit, capable of bringing innovative ideas to the table while managing day-to-day operations flawlessly. Key responsibilities include overseeing staff scheduling, managing shifts, maintaining restaurant cleanliness and atmosphere, adherence to budgets, and ensuring that guests leave satisfied with their dining experience. This position demands exceptional organizational and communication skills, the ability to manage multiple priorities simultaneously, and a commitment to fostering a positive work environment for all employees. The General Manager must empower their team, coach and develop staff, and uphold the highest standards of service while navigating the pressures of a busy restaurant setting. With a strong foundation in restaurant management and a desire to grow with a thriving concept, this is an excellent opportunity for an experienced professional looking to take their career to the next level.

Job Requirements

5 years of high volume restaurant experience preferred
BA/BS degree in hotel/restaurant management is desirable
Ability to handle interruptions and distractions without losing focus on details
Exceptional organizational and time management skills
Knowledge of computers including MS Word and Excel
Strong leadership and communication abilities
Proactive, self-disciplined and outgoing
Capable of lifting and handling supplies weighing up to 45 pounds
Willingness to work varied hours when necessary.

Job Qualifications

BA/BS degree in hotel/restaurant management is desirable
5 years of high volume restaurant experience preferred
Strong leadership skills with ability to teach, coach and develop teams
Excellent organizational and time management skills
Effective communication skills
Knowledge of computers including MS Word and Excel
Ability to handle interruptions and remain detail-oriented
Proactive and self-disciplined with an outgoing personality
Eager to learn and grow with an expanding concept.

Job Duties

Commit to passionately, intensely, uncompromisingly humble hospitality and high-quality guest experience
Oversee and manage all areas of the restaurant and make final decisions on matters of importance to the guest experience
Manage shifts including daily decision making, scheduling, and planning while upholding standards, product quality and cleanliness
Maintain an accurate and up-to-date plan of restaurant staffing needs
Prepare schedules and ensure the restaurant is staffed for all shifts
Handle the pressures of coordinating a wide range of activities and recommend appropriate solutions to problems
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
Maintain the restaurant image including cleanliness, proper uniforms, appearance and atmospheric standards
Keep Regional Director informed of all issues and take prompt corrective action where necessary
Ensure a safe working and guest environment to reduce the risk of injury and accidents
Maintain a favorable working relationship with employees to promote a cooperative and harmonious working climate
Complete accident reports promptly when guests or employees are injured
Successfully run high-volume stores
Estimate food and beverage costs for efficient provisioning and purchasing
Help create systems, structure, and tools to support growth
Bring ideas and perspective with an entrepreneurial spirit
Possess leadership skills to teach, coach and develop a large team
Interview, hire, supervise, develop and terminate hourly employees
Ensure positive guest service and respond appropriately to complaints
Share love of great food and drinks.