General Manager - Medical Aesthetic Spa

Skin Concept & Laser is a well-established and thriving medical spa situated on the prestigious Upper East Side. Known for its commitment to excellence in medical aesthetics, the spa offers a wide range of advanced skincare treatments and laser services that cater to a discerning clientele seeking effective, safe, and innovative solutions. With a focus on both beauty and wellness, Skin Concept & Laser combines state-of-the-art technology with personalized care to deliver transformative results. The spa has built a strong reputation in the community, blending professional expertise with a welcoming environment that makes clients feel valued and confident in their care.

We are currently seeking a General Manager to join our team and serve as the most senior on-site leader. This key leadership role is perfect for a results-oriented professional who excels at motivating and managing teams to achieve business objectives. The General Manager will lead by example, fostering a high-performing culture that drives sales, enhances client satisfaction, and ensures smooth operational execution. You will have the autonomy to make impactful decisions and the full support of ownership committed to investing in the location's growth and success.

In this role, you will be responsible for building, coaching, and developing a team of approximately 10 to 15 employees, including front desk staff, clinical professionals, and support personnel. Your leadership will steer the team’s focus towards achieving consistent revenue growth through effective lead conversion, cross-selling, up-selling, promoting memberships, and boosting retail sales. You will own the location's financial and operational performance, setting clear targets, monitoring progress, and taking prompt corrective measures when necessary.

Operational excellence is paramount. You will establish repeatable systems such as scorecards, reporting mechanisms, daily huddles, and weekly reviews that promote accountability and transparency throughout the team. Maintaining the highest standards of client service, safety, and experience will be a top priority, as will handling any client escalations promptly to safeguard the spa’s stellar reputation.

The General Manager will also oversee day-to-day activities, including staff scheduling, inventory management, vendor relations, and facility maintenance. This position offers a competitive base salary ranging from $120,000 to $140,000, supplemented by a quarterly performance bonus of up to 20%, leading to a total potential compensation of approximately $168,000 annually. Along with a robust pay structure, the spa provides an employer-funded health allowance, paid time off, and treatment discounts to support employee well-being.

This is a full-time, on-site role with a flexible schedule that may require working some early mornings, evenings, weekends, and holidays during peak periods. The nature of the job includes extended periods at a desk or computer, standing time around the clinic, and occasional lifting of up to 30 pounds. Reasonable accommodations are available for qualified individuals with disabilities.

If you are a seasoned leader with at least eight years of experience in high-pressure, sales-driven, client-facing service environments—such as medical aesthetics, hospitality, or fitness—and have at least three years managing teams with real decision-making authority, we encourage you to apply. Familiarity with booking and CRM platforms like Boulevard and Podium is advantageous. A high school diploma or equivalent is required; post-secondary education is a plus.

Join Skin Concept & Laser as the General Manager and lead a dynamic team in driving business growth while delivering exceptional client experiences and operational excellence. This opportunity provides a meaningful leadership role within a respected brand that values its employees and clients alike.