General Manager-Hotel Tristen, Pensacola, FL

Lexington, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $61,300.00 - $97,400.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

flexible spending accounts

Life insurance

short-term disability

long-term disability

Employee assistance program

Hotel employee discount program

Job Description

Hotel Tristan is an exciting new boutique lifestyle hotel located in the East Garden District of Pensacola, Florida. Set to open in early summer, Hotel Tristan is designed to blend the rich historic character of Pensacola with modern hospitality trends, creating a unique and elevated guest experience. Inspired by the legacy of explorer Tristan de Luna, the hotel will offer a vibrant retreat for leisure travelers, event attendees, and destination-driven guests looking to enjoy the walkable downtown area. Featuring 121 guest rooms, the property is positioned as a key addition to Pensacola's growing hospitality and tourism landscape, aiming to set new standards for comfort, service, and local charm. Hotel Tristan is part of the Tandem Hospitality Group portfolio, a company known for its hands-on, operator-led management approach focusing on boutique hotels and chef-driven restaurants. Tandem Hospitality Group values a culture rooted in ownership, accountability, and transparency and empowers its leaders to think like business owners and foster growth, performance, and team connection.

The General Manager role at Hotel Tristan is a critical leadership position responsible for the overall success and operational execution of the hotel. This full-time, exempt position reports directly to the Regional Director of Operations and requires a dynamic leader capable of managing multiple departments including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Engineering. The General Manager will lead the pre-opening and operational phases of the hotel, ensuring alignment with brand standards and company goals. This involves driving financial performance through budget management, revenue generation, and cost controls, while also guaranteeing exceptional guest experiences. The role demands a balance of strategic vision and hands-on management, involving daily performance monitoring, team coaching, and operational oversight.

Key responsibilities include defining and executing operational procedures, managing labor and scheduling, partnering with sales and revenue teams on pricing strategies, and maintaining regulatory compliance and safety standards. The General Manager ensures a cohesive team environment by mentoring department leaders and fostering a culture of accountability and excellence. Property maintenance and preventative engineering measures also fall under this role, alongside overseeing inventory management and conducting regular property inspections. Excellent communication skills and the ability to operate effectively in a fast-paced, dynamic hospitality environment are essential for success. The successful candidate will also demonstrate proficiency in hotel management systems and have a strong financial acumen encompassing budgeting, forecasting, and profit and loss management. This opportunity offers a chance to shape the foundation of a boutique lifestyle hotel while advancing a career in hospitality leadership within a supportive and inclusive company culture.

Job Requirements

Bachelor’s degree preferred
5+ years of progressive hotel leadership experience
Strong understanding of hotel operations, financial performance, and labor management
Experience managing multiple departments
Proven team leadership and talent development skills
Strong financial acumen
Excellent communication skills
Ability to work in a fast-paced environment
Proficiency with hotel management systems
Flexible schedule including evenings, weekends, and holidays
Ability to stand and move for extended periods
Occasional lifting of up to 25 pounds

Job Qualifications

Bachelor’s degree preferred
equivalent experience considered
5+ years of progressive hotel leadership experience, including department head or General Manager level
Strong understanding of hotel operations, financial performance, and labor management
Experience managing multiple departments within a full-service or lifestyle hotel environment
Proven ability to lead teams, develop talent, and drive accountability
Strong financial acumen, including budgeting, forecasting, and P&L management
Excellent communication and interpersonal skills
Ability to operate effectively in a fast-paced, dynamic environment
Proficiency in hotel systems (PMS, POS, labor management, reporting tools)

Job Duties

Lead all aspects of hotel operations, ensuring alignment with company standards, brand expectations, and business objectives
Drive financial performance by achieving or exceeding revenue, profit, and budget targets
Partner with Sales and Revenue Management to support pricing, positioning, and demand generation strategies
Oversee labor management, scheduling, and cost controls to ensure operational efficiency and budget adherence
Lead, coach, and develop department leaders, building a strong leadership bench and accountability culture
Ensure exceptional guest experience through consistent execution of service standards and proactive issue resolution
Establish and maintain effective operating procedures across all departments