General Manager - Hiring Immediately

Providence, RI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $80,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

transportation benefits

financial benefits

Paid Time Off

Career development opportunities

Job Description

Wingstop is a renowned fast-casual restaurant chain specializing in chicken wings and a variety of bold flavors. With a strong emphasis on quality, customer satisfaction, and community engagement, Wingstop has established itself as a leader in the food service industry. The company values its people above all, fostering a supportive and dynamic work environment that encourages both personal growth and professional excellence. Known for its commitment to exceptional service and a vibrant team culture, Wingstop continuously nurtures its staff to build a rewarding career rather than just a job. Their workplace environment is designed to promote the well-being of each team member while ensuring guests enjoy a memorable dining experience every time they visit.

The role of General Manager at Wingstop is a pivotal leadership position responsible for overseeing all facets of restaurant operations. This full-time position offers a competitive salary range of $70,000 to $80,000 per year, along with comprehensive medical, dental, vision, transportation, and financial benefits. The General Manager leads the restaurant team in delivering superior customer service and maintaining high operational standards. You will be entrusted with ensuring compliance with Department of Health (DoH) health and safety regulations, managing financial aspects such as revenue and expense reporting, and optimizing operational efficiency to meet profitability goals. Reporting directly to the District Manager and Director of Operations, this role requires a hands-on approach to managing shifts, evaluating staff performance, and fostering a positive team environment that motivates employees and drives guest satisfaction.

The successful candidate will possess proven expertise in restaurant management and extensive knowledge of food and beverage operations. Your leadership skills will be essential in directing both Front of House and Back of House teams, resolving guest concerns promptly, and enforcing safety and quality standards. Financial acumen will be critical as you control operational costs, reduce waste, and forecast the necessary supplies to support consistent daily operations. Additionally, the General Manager will play a key role in marketing efforts, promoting the Wingstop brand locally and identifying innovative ways to expand the customer base, including social media advertising and community events. This position offers an exciting opportunity to make a significant impact on the restaurant's success and to develop your career within a dynamic and supportive company culture at Wingstop.

Job Requirements

Bachelor's degree in hospitality management, business administration, or related field preferred
minimum of 3 years experience in restaurant management or similar role
knowledge of Department of Health regulations
excellent leadership and organizational skills
ability to work flexible hours, including weekends and holidays
strong analytical and financial skills
proficiency in restaurant management software
valid food handler's certification or willingness to obtain it

Job Qualifications

Proven experience in restaurant management
extensive food and beverage knowledge
exceptional leadership skills
strong communication and interpersonal skills
ability to manage budgets and financial reports
knowledge of health and safety regulations
customer service orientation
ability to work in a fast-paced environment
problem-solving skills

Job Duties

Lead and supervise daily front of the house and back of the house restaurant operations
respond efficiently and accurately to resolve guest complaints
deliver superior service and maximize customer satisfaction
ensure Occupational Safety and Health Act, local health and safety codes, and company safety and security policy are met
maintain quality goals by regularly reviewing product quality and researching new vendors
organize and supervise shifts, appraise staff performance, and provide feedback to improve productivity
estimate future needs for goods, kitchen utensils, and cleaning products
control operational costs and identify measures to cut waste
create detailed reports on weekly, monthly and annual revenues and expenses
promote the brand in the local community through word-of-mouth and restaurant events and recommend ways to reach a broader audience
implement policies and protocols that will maintain future restaurant operations
other duties and responsibilities as assigned by your supervisor