General Manager - Hampton Inn & Suites Savannah Historic District

Job Overview

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Compensation

Salary
Range $58,300.00 - $92,600.00
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Benefits

Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Mental Health Resources
Paid Time Off
Travel discount program
401(k) plan with Company Match
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Debt-free education programs
Inclusive family-building and fertility benefits
Expanded bereavement leave
Adoption Assistance Program
Employee Stock Purchase Program
Complimentary meals while on shift

Job Description

Hampton Inn & Suites Savannah Historic District is a Hilton-branded and managed hotel situated in the vibrant heart of Savannah's Historic District, Georgia. This 120-room property enjoys a strong positioning due to its appeal to leisure and transient demand, making it a sought-after destination for travelers seeking a mix of historic charm and modern convenience. As part of the globally recognized Hilton chain, the hotel embodies the values and standards synonymous with the brand, offering guests an exceptional hospitality experience while providing team members a dynamic and rewarding work environment. Hilton has been an innovator and leader in the hospitality industry since its founding in 1919, continually evolving to meet the needs of today's travelers and setting benchmarks for excellence across its extensive portfolio of luxury, full-service, and mid-scale hotels and resorts worldwide.

The General Manager role at Hampton Inn & Suites Savannah Historic District is a critical leadership position responsible for overseeing the entire daily operation of the hotel. This individual will take ownership of the hotel's financial performance, guest satisfaction scores, and operational efficiencies, ensuring that both guests and team members experience the highest standard of excellence. The General Manager will lead all aspects of hotel management, including budgeting, forecasting, strategic planning, and compliance with company policies and brand standards. By guiding and developing the executive team and department heads, this role fosters a productive and engaged workforce committed to delivering memorable guest experiences.

In this role, the General Manager will also focus on cultivating strong relationships with hotel owners and Hilton corporate entities, serving as the primary liaison to communicate operational status and strategies. Key responsibilities include driving service initiatives that boost guest satisfaction while maintaining operational efficiency and adhering to financial targets. The General Manager must also manage recruitment, training, and performance evaluations to build a high-performing team dedicated to the hotel’s vision and service philosophy. This leadership role requires not only experience in hotel management but also a passion for delivering hospitality with integrity, teamwork, and a strong sense of ownership, reflecting Hilton’s core values.

Job Requirements

  • 2+ years of hotel leadership experience
  • prior hotel General Manager experience
  • expertise in local market conditions
  • experience with Hilton brand standards and operations
  • strong leadership and interpersonal skills
  • excellent communication and problem-solving abilities
  • ability to manage multiple priorities and work under pressure
  • proficiency in budgeting and financial management
  • commitment to delivering outstanding guest service
  • ability to recruit, train, and develop team members

Job Qualifications

  • 2+ years of hotel leadership experience
  • prior hotel General Manager experience
  • local market expertise
  • Hilton brand experience
  • strong leadership and communication skills
  • proven ability to drive guest satisfaction and operational excellence
  • experience managing budgets and financial performance
  • ability to lead and develop high-performing teams
  • knowledge of hotel revenue management and sales strategies

Job Duties

  • Lead, direct, and manage all hotel operations including budgeting and forecasting
  • drive strategic planning and service initiatives
  • lead and manage balanced scorecard performance
  • implement and comply with all company policies and standards
  • oversee sales and marketing initiatives
  • lead and develop the executive team
  • respond to guest inquiries and resolve concerns
  • participate and facilitate hotel-wide meetings
  • ensure guest and team member satisfaction
  • monitor and develop team member performance including supervision, training, scheduling, counseling, evaluations, recognition, and rewards
  • recruit, interview, and train team members
  • oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
  • identify and correct operational performance, productivity, and efficiency gaps
  • serve as primary liaison with hotel owners and corporate entities

Job Criteria

Experience

Mid Level (3-7 years)


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