General Manager, Grays Restaurant - Hilton Vancouver Washington

Vancouver, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Incredible travel perks

Employee Stock Purchase Program

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental Health Resources

Generous Paid Time Off

health and welfare benefits

retirement plans

Job Description

Hilton is a world-renowned global leader in the hospitality industry, known for its commitment to providing exceptional guest experiences and a supportive workplace culture for its employees. With a legacy of welcoming over 3 billion guests worldwide, Hilton maintains a founding vision to "fill the earth with the light and warmth of hospitality." Recognized repeatedly by Great Place to Work and Fortune as one of the World's Best Workplaces, Hilton prides itself on an award-winning culture and its portfolio of world-class hotel brands. The company emphasizes innovation, integrity, leadership, teamwork, ownership, and a sense of immediacy to make a lasting impact on both guests and team members. Hilton's dedication extends beyond guest service to include comprehensive support programs and benefits aimed at fostering the wellbeing, professional growth, and financial security of its employees across the globe.

The position of Restaurant General Manager at Hilton is a pivotal role that combines leadership, operational expertise, and hospitality passion to deliver memorable dining experiences. The General Manager will oversee day-to-day restaurant operations at one of Hilton's premier dining outlets, ensuring the highest standards in guest service, food quality, and overall restaurant performance. This role demands a strategic mindset to manage budgets, marketing efforts, and profitability while continuously fostering a motivating and engaging work environment for the team. The Restaurant General Manager leads by example, inspiring staff through coaching, mentoring, and recognizing achievements to build a high-performing, dedicated team. Collaboration is also key, as the role partners with sales, marketing, and public relations to boost restaurant visibility and guest loyalty.

Further responsibilities include optimizing technology tools like OpenTable to enhance operational efficiency and streamline reservations, driving revenue growth through innovative strategies and cross-selling hotel services, and ensuring strict compliance with health, safety, sanitation, and alcohol service regulations. Hilton offers a career with room for personal and professional growth, supported by an exceptional suite of employee benefits such as discounted travel, stock purchase programs, paid parental leave, caregiving support, mental health resources, generous paid time off, and comprehensive health and financial plans. Joining Hilton means becoming part of a company that values integrity, teamwork, leadership, and ownership, and is dedicated to making every stay and every workday a little more magical.

Job Requirements

Bachelor’s degree in hospitality management, business administration, or a related field
minimum of 5 years experience in restaurant or hotel food and beverage management
demonstrated ability to lead and motivate a diverse team
strong financial acumen with experience managing budgets and profitability
excellent organizational and multitasking skills
flexibility to work evenings, weekends, and holidays
high level of integrity and professionalism

Job Qualifications

Proven experience in restaurant management or hospitality leadership roles
strong leadership and team development skills
excellent communication and interpersonal abilities
strategic thinking and problem-solving capabilities
knowledge of marketing and sales principles relevant to hospitality
proficiency with technology platforms used in restaurant operations such as reservation systems
commitment to delivering exceptional guest service
understanding of regulatory requirements in food safety and alcohol service

Job Duties

Lead restaurant operations including guest service standards, product quality, cost controls, profitability, marketing strategies, budgeting, and enforcing policies and procedures
create exceptional guest experiences by monitoring service quality, assessing guest satisfaction trends, addressing concerns, and improving guest interactions
inspire and develop the team by supervising, coaching, mentoring, conducting performance evaluations, providing professional development opportunities, and recognizing achievements
collaborate with sales, marketing, and PR teams to create effective marketing campaigns, manage customer databases, and increase brand visibility and guest loyalty
optimize technology and systems such as OpenTable to improve operational efficiency, streamline reservations, and enhance the guest experience
drive revenue growth through up-selling techniques, menu development, cross-selling hotel-wide services, and innovative strategies both online and offline
ensure regulatory excellence by upholding compliance with health, safety, sanitation, and alcohol awareness regulations