GENERAL MANAGER - Dual Hampton Inn & Home2 Suites Big Bea

This job opening is for a leadership role in the hotel industry, reporting directly to the Director of Hotel Operations. The organization is a hospitality establishment focused on delivering excellent guest and associate experiences. With a commitment to maximizing revenue and profits while maintaining high standards of quality service, the company stands out as a professional and dynamic environment for career growth in hotel operations.

The role involves comprehensive hotel management responsibilities including optimizing guest satisfaction, motivating and managing associates, and driving financial performance through effective leadership. The successful candidate will be a strong self-motivated leader with at least three years of hotel operations experience, including two years in management. They will dedicate a minimum of five days per week and over 50 hours to overseeing the hotel’s operational success.

This position demands a strategic leader skilled in revenue management, cost control, and quality assurance. The candidate will aggressively pursue revenue goals using yield management tools, manage rates and distribution channels, and collaborate closely with sales teams to harness revenue opportunities. Additionally, cost management responsibilities include overseeing expenses such as labor, overtime, and supplies, ensuring operational efficiency and profitability.

Quality of service is paramount, with the candidate expected to ensure the hotel meets or exceeds brand standards for guest satisfaction. Leadership duties focus heavily on coaching, training, and accountability among the front office team while fostering a professional work environment grounded in integrity and effective communication.

The role encompasses strong organizational abilities, requiring regular review of financial statements, personnel performance assessments, and safety compliance checks. Daily and weekly communications with department heads are essential to align operational goals and outcomes. The candidate also will handle emergencies, ensure equipment functionality, and help maintain adequate staffing levels.

Ideal candidates are responsible, well-groomed professionals with excellent communication and interpersonal skills. They must be open to weekend and holiday work and display empathy, tolerance, and fairness in their management style. Performance will be evaluated based on revenue metrics, guest satisfaction scores, and associate satisfaction, reflecting the holistic nature of this leadership position.

Overall, this role offers a unique opportunity to lead a hotel team toward financial success and superior guest experiences in a supportive and structured environment, perfect for a dedicated and experienced hotel operations manager.