Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $55,000.00
Benefits
Competitive weekly pay
Performance-based bonuses and incentives
Paid Time Off
growth opportunities
Job Description
Charleys Cheesesteaks is a renowned fast-casual restaurant chain famous for its authentic Philadelphia-style cheesesteaks. With numerous locations nationwide, Charleys Cheesesteaks has established itself as a beloved brand committed to delivering high-quality food and an outstanding guest experience. Known for its fresh ingredients, signature rolls, and variety of toppings, the restaurant offers a unique dining experience that appeals to a wide range of customers. Charleys Cheesesteaks prides itself on fostering a positive and dynamic work environment that encourages both personal and professional growth among its team members.
The role of the General Manager at Charleys Cheesesteaks is pivotal to the success of each restaurant location. As a leader, the General Manager is responsible for overseeing all aspects of the restaurant's operations, ensuring that every guest receives exceptional service and a superior dining experience. This full-time position involves managing the daily workflow, from staffing and training to financial management and operational excellence. The General Manager plays a key role in driving sales growth and maintaining compliance with company standards and health regulations. This leadership role requires a hands-on approach, combining strong operational skills with the ability to inspire and develop a high-performing team.
In this fast-paced environment, the General Manager must be adept at juggling multiple responsibilities while keeping the restaurant running smoothly. This includes controlling labor costs, managing inventory, ensuring food quality, and handling customer concerns promptly and effectively. The position offers competitive weekly pay along with performance-based bonuses and incentives, reflecting the importance of achieving financial and operational goals. Furthermore, Charleys Cheesesteaks supports the development of its employees by offering paid time off for eligible staff and providing ample opportunities for career advancement within the company. This role is ideal for driven individuals with a passion for the food service industry who thrive in leadership positions and are committed to delivering an exceptional guest experience every day.
The role of the General Manager at Charleys Cheesesteaks is pivotal to the success of each restaurant location. As a leader, the General Manager is responsible for overseeing all aspects of the restaurant's operations, ensuring that every guest receives exceptional service and a superior dining experience. This full-time position involves managing the daily workflow, from staffing and training to financial management and operational excellence. The General Manager plays a key role in driving sales growth and maintaining compliance with company standards and health regulations. This leadership role requires a hands-on approach, combining strong operational skills with the ability to inspire and develop a high-performing team.
In this fast-paced environment, the General Manager must be adept at juggling multiple responsibilities while keeping the restaurant running smoothly. This includes controlling labor costs, managing inventory, ensuring food quality, and handling customer concerns promptly and effectively. The position offers competitive weekly pay along with performance-based bonuses and incentives, reflecting the importance of achieving financial and operational goals. Furthermore, Charleys Cheesesteaks supports the development of its employees by offering paid time off for eligible staff and providing ample opportunities for career advancement within the company. This role is ideal for driven individuals with a passion for the food service industry who thrive in leadership positions and are committed to delivering an exceptional guest experience every day.
Job Requirements
- Proven experience as a General Manager or in a leadership role in the food service or retail industry
- Strong leadership skills with the ability to manage and motivate a team
- Exceptional communication and interpersonal skills
- Ability to handle a fast-paced environment and work under pressure
- Excellent organizational and multitasking abilities
- Strong financial acumen and experience with budgeting, forecasting, and financial reporting
- Knowledge of health, safety, and food handling standards
- A customer-focused mindset
Job Qualifications
- Proven experience as a General Manager or in a leadership role in the food service or retail industry
- Strong leadership skills with the ability to manage and motivate a team
- Exceptional communication and interpersonal skills
- Ability to handle a fast-paced environment and work under pressure
- Excellent organizational and multitasking abilities
- Strong financial acumen and experience with budgeting, forecasting, and financial reporting
- Knowledge of health, safety, and food handling standards
- A customer-focused mindset
Job Duties
- Oversee all daily restaurant operations to ensure efficiency, quality, and guest satisfaction
- Recruit, hire, train, and develop team members and management staff
- Lead, coach, and hold the team accountable for performance and service standards
- Drive sales growth and ensure achievement of financial and operational goals
- Manage labor, food cost, inventory, and other controllable expenses
- Ensure food quality, speed of service, and cleanliness meet Charleys standards
- Handle guest concerns and resolve issues with a customer-first approach
- Maintain compliance with food safety, sanitation, and health regulations
- Create and manage team schedules based on business needs
- Monitor store performance and implement action plans for improvement
- Ensure proper cash handling, reporting, and daily financial accountability
- Maintain a positive work environment focused on teamwork, urgency, and excellence
- Oversee opening and closing procedures and overall store readiness
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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