General Manager - Capital One Arena

Aramark Sports + Entertainment is a leading provider of food, beverage, and hospitality services at premier entertainment venues and sporting arenas across the United States. With a commitment to delivering exceptional guest experiences, Aramark manages diverse operations including concession outlets, premium dining, luxury suites, and catering services. Their partnership with Capital One Arena, a renowned sports and entertainment venue located in Washington, D.C., highlights their dedication to service excellence and innovative hospitality management. Capital One Arena hosts a variety of large-scale sporting events, concerts, conventions, and special functions, serving thousands of guests throughout the year.

The role of General Manager at Capital One Arena represents a pivotal leadership position within Aramark Sports + Entertainment. This salaried, bonus-eligible position, with a compensation range between $150,000 and $170,000 annually plus relocation assistance, requires a dynamic individual capable of overseeing a multi-million-dollar operation exceeding $50 million in annual revenue. The General Manager is entrusted with planning, managing, and leading all contracted services to meet stringent operating and financial targets, client expectations, and guest satisfaction standards.

This leadership role demands a strategic minded professional who can enhance the premium dining experience as the arena has recently undergone significant capital improvements to its hospitality spaces. In addition to managing numerous food and beverage outlets including in-seat hawkers, luxury clubs, suites, and catering, the General Manager is also responsible for executing large-scale event operations successfully. This includes ensuring smooth day-to-day operations during major sporting events, concerts, and special functions, fostering client and community relationships, and driving continuous service improvements.

Reporting directly to senior leadership, the General Manager leads a team of salaried direct reports and plays a critical role in building, developing, and empowering management and staff aligned with organizational goals. A strong focus on financial acumen, operational productivity, and compliance with local, state, and federal regulations is essential. This role also requires a high level of interpersonal skills for effective communication with clients, senior management, and Aramark support staff.

Candidates for this role are expected to have meaningful experience within the hospitality, food service, or contract services industries, along with a proven track record of managing large-revenue accounts and leading teams through other managers. Data-driven decision-making capabilities along with expertise in financial analysis, forecasting, and budget management are critical. The ideal General Manager will thrive in a fast-paced environment, prioritizing guest experience, safety standards, and Aramark's Business Conduct Policy consistently.

Aramark offers comprehensive benefits including medical, dental, vision, retirement savings plans such as 401(k), paid time off, parental leave, and disability coverage, all aimed at fostering a supportive and rewarding workplace. As an equal opportunity employer, Aramark values diversity and inclusivity, encouraging individuals of all backgrounds to apply. Joining Aramark Sports + Entertainment as General Manager at Capital One Arena means the opportunity to be part of a major industry leader dedicated to operational excellence and unparalleled guest experiences.