General Manager - Brooklyn, NY

Petco Animal Supplies, Inc. is a leading pet specialty retailer committed to helping pets and their owners live their best lives. Established for over 60 years, Petco has grown to operate more than 1,500 stores across the United States, Mexico, and Puerto Rico, alongside over 250 Vetco Total Care hospitals, several preventive care clinics, and eight distribution centers. The company prides itself on its deep connection to pet parenthood, offering everything from nutritious pet food and engaging toys to trusted supplies and professional support through expert staff who truly understand the needs of pets and pet parents. Petco's dedication extends beyond retail, founding Petco Love to support local animal welfare initiatives and facilitating in-store adoption events that have helped find homes for about 7 million animals. Petco embodies a culture that values authenticity, inclusivity, and a shared passion for pets, making it a workplace where employees can bring their whole selves and nurture their wellbeing. Petco is driven by core values including 'Pet First – Protect & Empower,' ensuring all pets live their best lives; 'Foster the Fun – Connect & Bond,' which celebrates the joy of pet parenthood; and 'Let’s Go! Own & Commit,' emphasizing teamwork and leadership that drives success.

The General Manager role at Petco offers an exciting opportunity to lead a high-performing Pet Care Center that truly puts pets first and inspires both the team and customers. This full-time, in-store position is located at 241 37th Street, Brooklyn, NY 11232, where the incumbent will be the business owner responsible for people leadership, operational excellence, and delivering strong business results. The General Manager champions the health, safety, and humane care of all animals, ensuring that Petco’s standards and policies are met consistently. They create an environment that welcomes and supports pets and pet parents alike, leading with integrity and transparency to uphold Petco's commitment to doing what’s right for pets.

In this leadership role, the General Manager builds and delivers an inclusive, energized, and proactive team that embodies the Petco brand through exceptional service. Responsibilities include attracting, hiring, training, coaching, and developing diverse talent across all roles within the Pet Care Center. The General Manager fosters a positive and collaborative culture where partners feel valued, engaged, and empowered to grow professionally. Leading by example, the General Manager coaches in the moment, celebrates successes, and ensures that work remains meaningful and enjoyable.

On the business side, the General Manager owns the results by driving sales growth, profitability, and operational excellence. They analyze financial and operational data to identify improvement opportunities, manage labor costs and expenses for maximum productivity, and execute merchandising, inventory, and operational processes according to brand and safety standards. Beyond operational duties, the General Manager represents Petco in the community by leading local events, adoption initiatives, and partnerships to further enhance the company’s impact and presence.

Key leadership focuses include developing a strong leadership bench with promising successors, managing performance evaluations, coaching, and accountability, while promoting continuous learning and career development. The General Manager is also responsible for creating a culture of teamwork, inclusion, and shared ownership to strengthen the team’s engagement and retention.

Operational excellence is paramount, including ensuring safe opening and closing procedures and compliance with security protocols. The General Manager maintains the Pet Care Center’s appearance, cleanliness, and safety standards, while protecting pets, partners, and merchandise through loss prevention and inventory control measures. Administrative tasks such as payroll and inventory must be completed accurately and timely.

Success in the role looks like maintaining a safe, healthy environment where pets thrive, leading an engaged and high-performing team with strong retention and development, fostering loyal customers who trust and repeatedly visit the store, and managing a profitable Pet Care Center that exemplifies Petco's values in action.

Applicants for this position typically bring over three years of management experience, preferably in retail, strong people leadership and talent development skills, solid business acumen, and excellent communication, problem-solving, and organizational abilities. A genuine passion for pets and customer service is essential. While a high school diploma or GED is preferred, internal candidates may need to complete Petco leadership development programs.

This role is performed primarily in a Pet Care Center retail environment with frequent presence on the sales floor engaging partners, customers, and pets. Physical requirements include frequent standing, walking, bending, kneeling, reaching, and lifting items and animals up to 50 pounds. The position requires flexible availability including evenings, weekends, and holidays, and occasional travel for training and community events. Petco fosters reasonable accommodations for qualified individuals with disabilities.

Overall, Petco offers a purpose-driven role that makes a real difference for pets and their owners. Employees enjoy growth opportunities through development programs and career pathways, a culture that values authenticity and teamwork, and the unique chance to lead and shape their business every day. The salary range for this position is $55,000 to $102,000, reflecting a competitive compensation aligned with experience and location. For more information on benefits, recruitment, and career pathways, interested candidates can visit Petco’s careers website.