General Manager - BRG Hospitality

BRG Hospitality Group is a prominent restaurant group dedicated to delivering exceptional dining experiences through its diverse collection of fine dining and casual restaurants. Known for its commitment to quality service, culinary excellence, and a welcoming atmosphere, BRG Hospitality prides itself on fostering a cooperative and harmonious working environment that supports both employee growth and customer satisfaction. The group emphasizes professionalism and high standards in all aspects of its operation, from food preparation and beverage service to cleanliness and guest interactions. As an equal opportunity employer and drug-free workplace, BRG Hospitality is committed to providing a supportive and inclusive environment where employees can thrive and contribute to the company’s success.

The General Manager role at BRG is a pivotal leadership position responsible for overseeing the daily operations of an assigned restaurant. This full-time role involves comprehensive management duties ranging from staffing and training to financial oversight and customer service. The General Manager ensures that the restaurant meets established goals related to sales, profitability, employee retention, guest satisfaction, and overall operational excellence. By leading the management team and hourly staff, the General Manager helps cultivate a positive work environment characterized by teamwork, fairness, and high performance.

Key responsibilities include maintaining company focus and vision, managing all areas of the restaurant, and working closely with various departments such as Human Resources, Accounting, Sales, and Marketing. The General Manager is expected to be physically present on the floor during shifts to address guest or team needs promptly and to uphold BRG standards in cleanliness, service quality, and food safety. The role demands an individual who is knowledgeable about all restaurant products, including food, beverages, and wine, and is committed to maintaining a professional restaurant image.

From a personnel standpoint, this position requires interviewing, selecting, training, and disciplining staff as well as developing employees through ongoing feedback and performance reviews. The General Manager sets scheduling to ensure adequate staffing levels and promotes a healthy, productive work atmosphere. Financial oversight is a significant component of the role, including managing budgets, reviewing profit and loss statements, controlling labor and food costs, and ensuring accurate administrative and payroll duties.

Safety and compliance also fall under the General Manager’s remit, including enforcing food safety standards, sanitation practices, and adherence to federal, state, and local laws. Given the strong interaction with guests, the manager must handle complaints and inquiries efficiently, maintaining positive relationships and managing special events when necessary.

This role demands strong organizational, multitasking, and communication skills to successfully juggle operational, financial, personnel, and guest service responsibilities. It is essential for candidates to be adaptable, professional, and capable of creating a dynamic and efficient restaurant environment. The General Manager at BRG Hospitality will play a critical role in driving the success of the restaurant while upholding the group’s high standards and reputation.