General Manager - Boston

Tatte is a renowned bakery-cafe brand known for its warm, authentic, and inviting environment, offering exceptional dining experiences to guests within its communities. Originating as a leader in the hospitality sector, Tatte has built its reputation on delivering high-quality food and service in a polished fast casual setting. With multiple locations in the greater Boston market, Tatte emphasizes a unique blend of European-inspired culinary offerings paired with thoughtful, customer-focused service. The brand is committed to maintaining high standards of operational excellence, food safety, and guest satisfaction, making it a desirable place for both customers and team members. The General Manager (GM) at Tatte is a critical leadership role responsible for overseeing all facets of café operations. As the face of Tatte within the community and for its guests, the GM ensures that each café embodies the brand’s values and delivers a warm, authentic, and inspiring environment. This role demands a hands-on leader who works closely with the front-of-house (FOH) team and collaborates with the chef and back-of-house (BOH) teams to drive exceptional quality, service standards, and overall café performance. The GM holds total accountability for the café's success, including financial management through profit and loss (P&L) ownership and operational oversight. The successful GM is a passionate people developer and performance manager, skilled in motivating and cultivating talent among both managers and hourly team members. They demonstrate a strong owner-operator mentality, setting personal high standards and modeling the guest experience to the team. Leadership in this role involves fostering an inclusive, supportive workplace culture while upholding Tatte’s brand and visual standards consistently across the café. The GM is also responsible for managing change effectively, ensuring the team adapts swiftly and accurately to new operational procedures, products, and service updates. Essential to the role is strong communication and organizational skills, coupled with the ability to work efficiently under pressure in a dynamic, fast-paced environment. The GM takes charge of staffing, ensuring the café is adequately staffed with individuals who represent Tatte’s core values. They navigate complex interpersonal situations with professionalism, including handling difficult conversations when necessary. Operationally, the GM oversees food safety management, cost control including food, labor, and other controllable expenses, and administrative requirements. Tatte offers its General Managers a competitive and rewarding work environment with compensation typically ranging from $75,000 to $105,000 depending on experience. This full-time position involves flexible scheduling, including days, evenings, weekends, and holidays, reflecting the café’s business needs. Opportunities for growth and advancement within the company are exciting and encouraged, supported by a comprehensive benefits package that promotes well-being and work-life balance. Joining Tatte means becoming part of a passionate team dedicated to creating something special in the hospitality industry, focused on delivering exceptional guest experiences while fostering professional development and a positive work culture. As an Equal Opportunity Employer and an E-Verify participant, Tatte values diversity and inclusivity, ensuring all team members have equal opportunities to succeed and thrive within the company.