General Manager at Woodfired Kitchen

United Concessions Group (UCG) is a well-established, family-owned business that has been a significant part of the Cleveland Hopkins Airport dining experience since 1982. Founded by Joe and Hayat Rababy and now operated by their children and grandchildren, UCG is committed to providing exceptional service and innovative culinary experiences through its managed locations. One of its popular establishments is Woodfired Kitchen, a restaurant located inside the Cleveland Hopkins Airport that offers guests a warm, inviting atmosphere combined with high-quality food offerings. UCG prides itself on fostering a culture of hustle, continuous improvement, and dedication to its customers and partners, positioning itself as a positive and people-centric concessionaire within the airport and hospitality community.

The General Manager role at Woodfired Kitchen is a full-time, hands-on leadership position designed for an individual who seeks to create a positive team environment while delivering an exceptional guest experience. This role is central to the day-to-day operations of the restaurant, involving oversight of both front-of-house and back-of-house team members. The General Manager supports the growth and development of the team by providing coaching, feedback, and training, ensuring that each shift runs smoothly and meets the highest standards for service, food quality, and cleanliness.

The General Manager at Woodfired Kitchen is expected to be an approachable leader who can engage with guests to build strong relationships and encourage repeat business. Beyond leadership, this position demands a proactive approach to operational excellence. Responsibilities include overseeing food and beverage preparation to maintain brand standards, ensuring cleanliness and safety throughout the restaurant, managing financial tasks such as cash handling and reporting, and satisfying all compliance and policy requirements, including adherence to food safety and liquor laws.

Communication is a key aspect of the role, as the General Manager regularly collaborates with leadership and external vendors to support business goals. This position is ideal for a candidate with experience in restaurant or hospitality management who possesses strong leadership qualities and the ability to multitask in a fast-paced environment. The role requires the ability to stay calm under pressure, think critically to resolve issues, and demonstrate ownership for the team’s overall performance and guest satisfaction.

The compensation for this position ranges from $60,000 to $65,000 annually, with bonus pay opportunities. The position includes a flexible schedule and comprehensive benefits such as health, dental, and vision insurance, paid time off, 401(k) with matching, and profit sharing. Additional perks include holiday pay, team member discounts, quarterly bonuses, and transportation credits, making it a rewarding opportunity for professionals seeking career growth in the hospitality industry. As a full-time position located on-site at the Cleveland Hopkins Airport, it offers stability and the chance to be part of a respected and community-oriented company.