General Manager, Ambassador Hotel Wichita

Wichita, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,500.00 - $88,100.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development programs

Employee Discounts

performance bonuses

Job Description

Ambassador Hotel Wichita, Autograph Collection, establishes the pinnacle of luxury and sophistication in the heart of downtown Wichita. Boasting 117 elegant guest rooms, the hotel features the renowned Siena Tuscan Steakhouse, celebrated for its refined Italian cuisine and inviting upscale ambiance. The hotel thrives on a vibrant culture of hospitality, where every team member is dedicated to enhancing guest experiences and fostering professional development. Ambassador Hotel Wichita is more than just a place to stay; it is a destination where personalized service meets a stunning historic setting, making every visit memorable for its guests. The hotel emphasizes a collaborative work environment where team members are valued and empowered to deliver excellence in every interaction. As a part of the Autograph Collection, the property upholds high standards of service and offers opportunities for meaningful engagement in both guest relations and event execution. Working at Ambassador Hotel Wichita means being at the forefront of hospitality innovation and contributing to a venue steeped in tradition yet driven by modern service excellence.

The role of Hotel General Manager at Ambassador Hotel Wichita is a leadership-centric position focused on steering the overall performance and guest satisfaction of the property. The General Manager acts as the Experience Leader, charged with shaping a positive culture, inspiring teams, and defining memorable guest journeys that reflect the brand’s commitment to excellence. This position oversees day-to-day operations and long-term strategic planning across various departments including Rooms Division, Sales, Engineering, Catering & Conference Services, Third-Party Vendors, and Food & Beverage. The successful candidate will demonstrate visionary leadership, balancing operational efficiency with exceptional hospitality. They will foster a team-first mindset, championing high service standards and directly engaging with guests to resolve concerns, thus turning challenges into loyalty opportunities. Additionally, the role requires financial stewardship, market insight, and a proactive approach to community involvement. The General Manager partners closely with corporate leadership to set and achieve annual strategic goals, manage budgets, and drive the hotel’s profitability without compromising service quality. This position demands a dynamic leader who is adaptable, communicative, and committed to maintaining a safe and secure environment for both guests and staff. In essence, the Hotel General Manager ensures that Ambassador Hotel Wichita not only meets but exceeds the expectations of its guests and stakeholders, continuing a legacy of inspired hospitality and community connection.

Job Requirements

Minimum five years of experience as a Director of Operations or Hotel Manager at a large four-star or four diamond, multi-outlet convention property
Proven oversight of both Food & Beverage and Rooms Division operations
Bachelor's degree in hospitality management or related field preferred
Demonstrated success in achieving strong financial performance and exceptional guest satisfaction scores
Ability to work a flexible schedule including weekends and holidays

Job Qualifications

Minimum five years of experience as a Director of Operations or Hotel Manager at a large four-star or four diamond, multi-outlet convention property
Proven oversight of both Food & Beverage and Rooms Division operations
Bachelor's degree in hospitality management or related field preferred
Demonstrated success in achieving strong financial performance and exceptional guest satisfaction scores
Visionary leadership with a passion for hospitality and people development
Exceptional organizational, planning, and communication skills
Strong financial acumen and strategic thinking ability
Sales and marketing understanding to support revenue growth initiatives
Ability to work a flexible schedule including weekends and holidays

Job Duties

Foster a culture aligned with Coury Hospitality's Experience Curator philosophy
Lead with a people-first mindset, creating an environment where team members feel valued, empowered, and inspired
Champion exceptional guest service standards, ensuring every interaction reflects the brand's commitment to meaningful hospitality
Personally engage in resolving guest concerns to transform challenges into loyalty-building opportunities
Plan, direct, and coordinate operations across Rooms Division, Sales, Engineering, Catering & Conference Services, Third-Party Vendors, and Food & Beverage
Ensure alignment and synergy between departments to achieve financial and service goals
Monitor operational performance and adjust strategies to enhance efficiency and service quality
Oversee third-party vendor performance to ensure brand consistency and operational integrity
Partner with corporate leadership to develop and execute annual strategic goals and action plans
Collaborate with department leaders to align property objectives with overall company initiatives
Assist in developing and managing the annual operating and capital budgets
Drive profitability while maintaining Coury's service and quality standards
Evaluate market trends, guest preferences, and competitive dynamics to position the hotel for sustained success
Recruit, mentor, and develop department leaders to build high-performing teams
Promote teamwork, accountability, and transparent communication
Encourage community involvement and represent the hotel as a local ambassador
Maintain a clean, safe, and secure environment for guests and team members
Lead hotel emergency response planning and safety initiatives