General Manager

Cincinnati, OH, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

performance bonuses

Career development opportunities

Job Description

Skyline Chili is a renowned restaurant chain that first opened its doors in 1949 overlooking the skyline of Cincinnati, Ohio. With over 70 years of tradition, Skyline Chili has become a beloved destination for its Coneys, Ways, and signature table-side service, enjoyed by generations of customers. The company prides itself on its people-first culture, focusing on creating a positive, fun, and playful environment not only for its guests but also for its team members. Skyline Chili is dedicated to bringing friends and families together through exceptional hospitality and a commitment to quality service.

The General Manager role at Skyline Chili is a pivotal leadership position responsible for overseeing the entire operational efforts of the restaurant. This includes ensuring financial targets are met, maintaining safety and security standards, and delivering outstanding hospitality, quality, service, and cleanliness. The General Manager is charged with enforcing established policies and procedures per company standards and strategic directives, guaranteeing that every guest receives prompt and professional service. The role also demands hands-on leadership in selecting, training, directing, developing, and supervising restaurant team members to uphold the company’s high standards.

Additionally, the General Manager plays a critical role in maintaining efficient and effective restaurant service delivery, fostering good business relationships with customers by promptly addressing their inquiries and concerns. This position requires a strong focus on operational efficiency, coordinating the activities of restaurant personnel and ensuring accurate and timely reports and records. The General Manager is encouraged to offer suggestions for operational improvements to enhance overall effectiveness. A key measure of success in this role is ensuring that restaurant profitability aligns with company expectations while nurturing positive working relationships with both restaurant and corporate staff.

Candidates interested in joining Skyline Chili as a General Manager should possess 3 to 5 years of leadership experience in the restaurant industry. This role offers an opportunity to be part of a storied tradition in the hospitality sector and to lead a team in delivering unique and uplifting guest experiences. If you are passionate about hospitality, guest service, and enjoy working in a vibrant, supportive environment where your leadership can make a tangible impact, Skyline Chili invites you to apply and be a vital part of their continued success and growth.

Job Requirements

High school diploma or equivalent
Minimum of 3-5 years of relevant leadership experience in the restaurant industry
Strong organizational and multitasking abilities
Ability to work in a fast-paced environment
Effective communication and interpersonal skills
Commitment to delivering excellent guest service
Flexibility to work varied shifts including weekends and holidays

Job Qualifications

3-5 years leadership experience in the restaurant industry
Proven ability to manage and develop teams
Strong knowledge of restaurant operations and financial management
Excellent customer service and communication skills
Ability to enforce policies and procedures effectively
Experience in training and staff development
Strong problem-solving and decision-making skills

Job Duties

Direct and administer entire restaurant operations including financial results, safety, security, hospitality, quality, service, and cleanliness
Ensure compliance with established policies and procedures including standard operating procedures and human resource policies
Deliver prompt and professional customer service according to company guidelines
Select, train, direct, develop, and supervise restaurant team members
Maintain efficient and effective restaurant service delivery
Resolve customer questions and problems promptly
Coordinate restaurant personnel activities and ensure they are well-trained and efficient
Prepare accurate and timely reports and records
Provide suggestions for operational improvements
Foster positive relationships with restaurant and corporate personnel
Ensure restaurant profitability meets company expectations