General Manager

Knoxville, TN, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

flexible schedule

Job Description

Papa John's is a leading international restaurant franchise specializing in delivering high-quality pizza and related food products. Known for its commitment to quality ingredients and exceptional customer service, Papa John's has earned a global reputation as a preferred choice for pizza lovers. The company continually strives to maintain its position in the competitive foodservice industry by fostering a culture of excellence, innovation, and community engagement. With a focus on consistent training and operational efficiency, Papa John's empowers its managers and team members to deliver the best possible experience to every customer.

The role of General Manager at Papa John's is pivotal to the success and operational excellence of the restaurant. The General Manager is responsible for overseeing all functions of the restaurant, ensuring the highest standards of product quality and customer service are consistently met. This leadership role demands a self-sufficient decision-maker who can inspire team members through pride and accountability, cultivating a cohesive and motivated workforce. The General Manager diligently implements corporate policies, procedures, programs, and systems while maintaining strict compliance with all federal, state, and local regulatory requirements and ethical business practices. This position plays a critical role in driving restaurant profitability by managing sales and profit goals, controlling labor and food costs, and executing effective marketing strategies.

Managing the daily operations includes fostering a culture where quality products are delivered accurately and customer concerns are addressed promptly and professionally. The General Manager actively solicits and utilizes customer feedback to improve operations and strengthen brand loyalty. A key responsibility involves recruiting and retaining customer-focused team members, maintaining proper staffing levels aligned with projected sales, and ensuring team members adhere to appearance and performance standards. Training and developing staff to exceed customer expectations is crucial, as is coaching and conducting performance reviews to uphold high standards.

Financial stewardship is a major facet of this role, requiring effective use of the FOCUS System to stay on budget concerning food, labor, and other controllable costs. The General Manager devises corrective strategies to address unfavorable financial trends and implements plans to enhance profitability. Administrative and cash management responsibilities are performed with accuracy and integrity, including inventory control and asset management. Ensuring the restaurant maintains a clean, safe, and secure environment, and overseeing timely maintenance and repairs are fundamental to the role. With this comprehensive approach, the General Manager contributes significantly to the restaurant’s sustained success, community presence, and customer satisfaction.

Job Requirements

High school diploma or GED required
Two years restaurant management or supervision experience preferred
Serv-Safe or local or state food service certification preferred
Must have a driver’s license valid under the laws of the state or states where the team member works
Proof of insurance
Satisfactory vehicle
Ability to drive

Job Qualifications

High school diploma or GED
Two years restaurant management or supervision experience preferred
Serv-Safe or local or state food service certification preferred
Effective communication skills
Cash management skills
Planning and organization skills
Ability to coach and develop team members
Knowledge of company policies and systems

Job Duties

Provide quality products to our customers by building a system of quality with team members which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order
Professionally and promptly respond to all customers concerns or issues
Solicit customer feedback share feedback with team and use feedback to improve restaurant operations and build brand loyalty
Communicate train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook
Actively recruit customer focused team members maintain adequate staffing levels according to projected sales properly orient and train team members to exceed customer expectations ensure compliance with uniform and appearance standards establish and communicate performance expectations and conduct timely and effective performance reviews
Document performance issues and take appropriate disciplinary action up to and including termination
Effectively coach and develop team members to ensure entire team is quality and customer focused and build an atmosphere of teamwork energy and fun
Manage sales goals against budget and prior year by providing prompt and friendly customer service building check averages through team member training on products and sales execution
Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community
Manage profit goals against budget and prior year ensure food labor and other controllable costs stay within budget and correct deviations from the budget by accurately utilizing the FOCUS System
Develop and implement appropriate plans to resolve unfavorable trends and enhance profits
Execute administrative and cash management duties
Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss
Manage company’s assets by ensuring the restaurant is clean fully equipped and all equipment operates properly
Ensure restaurant meets safety and security standards at all times
Oversee preventative maintenance and repairs when necessary