General Manager

Clearwater, FL, USA|

Job Overview

Compensation

Salary

Range $50,000.00 - $65,000.00

Benefits

Health Insurance

Dental Insurance

Life insurance

Vision Insurance

weekly pay

Employee Discounts

Bonuses based on performance

Paid vacation

Job Description

Papa John's is a leading pizza delivery and takeout restaurant chain known for its commitment to quality ingredients and exceptional customer service. With a strong presence across multiple regions, Papa John's continues to expand its footprint by offering delicious menu items alongside innovative marketing and operational strategies that resonate well with a loyal customer base. The company values teamwork, leadership, and accountability, striving to create a positive environment where employees can thrive and customers can consistently enjoy a superior dining experience. As a reputable franchise within the fast-casual dining industry, Papa John's focuses not only on product excellence but also on maintaining high standards in cleanliness, safety, and operational efficiency, all of which contribute to its sustained success.

The General Manager at Papa John's plays a critical role in overseeing all facets of restaurant operations to guarantee profitability, quality service, and regulatory compliance. This managerial position demands a hands-on leader who can guide the team with professionalism, resolve customer concerns promptly, and enforce all company policies and procedures. The General Manager will be responsible for driving sales growth by coaching and motivating team members to meet and surpass customer expectations while simultaneously controlling costs such as food, labor, and other operational expenses. They must manage staffing levels to align with business needs, including recruitment, training, and performance management, ensuring the team exemplifies the Papa John's brand values. Additionally, the General Manager will spearhead local marketing efforts and community involvement to boost the restaurant's profile and attract more customers. This position requires strong organizational skills, effective communication, and the ability to implement strategic plans to overcome operational challenges. The role offers a full-time employment opportunity, competitive weekly pay, and a comprehensive benefits package that includes health, dental, life, and vision insurance, as well as employee discounts and bonuses based on performance. Overall, the General Manager serves as the cornerstone for building guest loyalty and maintaining a successful Papa John's restaurant through ethical business practices and a commitment to quality excellence.

Job Requirements

High school diploma or GED required
Serv-Safe or local or state food service certification preferred
Two years of restaurant management or supervision experience preferred
Must have a valid driver’s license under state laws, proof of insurance, satisfactory vehicle, and ability to drive

Job Qualifications

High school diploma or GED
Serv-Safe or local/state food service certification preferred
Two years of restaurant management or supervision experience preferred
Must have a valid driver’s license according to state laws

Job Duties

Provide quality products to customers by building a system of quality with team members, ensure each delivered product meets Papa John’s standards and accurately reflects the customer’s order
Professionally and promptly respond to customer concerns or issues
Solicit customer feedback, share feedback with the team, and use feedback to improve restaurant operations and build brand loyalty
Communicate, train, and promote quality standards to team members using all available tools including Operations Manual and Team Member Handbook
Actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews
Document performance issues and take appropriate disciplinary action up to and including termination
Effectively coach and develop team members to ensure the team is quality and customer-focused and build an atmosphere of teamwork, energy, and fun
Manage sales goals against budget and prior year by providing prompt and friendly customer service, building check averages through team member training on products and sales execution
Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community
Manage profit goals against budget and prior year, ensure food, labor, and other controllable costs stay within budget, and correct deviations by accurately utilizing the FOCUS System
Develop and implement plans to resolve unfavorable trends and enhance profits
Execute administrative and cash management duties
Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss
Manage company assets by ensuring the restaurant is clean, fully equipped, and all equipment operates properly
ensure the restaurant meets safety and security standards at all times
oversee preventative maintenance and repairs when necessary