General Manager

Loews Hotels & Co is a renowned hospitality brand known for operating iconic hotels and resorts across the United States. Founded in 1960, the company has built a reputation for offering exceptional experiences in diverse and welcoming environments. Loews Hotels & Co prides itself on fostering a culture of inclusion and belonging, ensuring every team member feels valued regardless of age, race, gender identity, or background. The company emphasizes career growth and development, providing opportunities in various departments ranging from Guest Services and Culinary to Finance and IT.

The newly launched Loews Kansas City Hotel marks an exciting addition to the vibrant downtown Kansas City, MO area. This 800-room, 24-story, all-glass hotel features 60,000 square feet of meeting and function spaces, including a sky bridge that connects guests directly to the massive 800,000 square foot Kansas City Convention Center. The hotel is the city’s first to cater specifically to groups and meetings in over two decades and boasts two signature restaurants, a Grab & Go bakery, and a rooftop lounge, making it a distinctive feature of the Kansas City skyline.

The role being offered at Loews Kansas City Hotel is that of a General Manager, a critical leadership position responsible for overseeing the entire hotel operation to deliver outstanding guest experiences and drive business success. This is a full-time position that demands a dynamic and results-driven leader who displays strategic vision, operational expertise, and a deep commitment to hospitality excellence.

As General Manager, you will be the cornerstone of the hotel’s success by managing all departments, including front office, housekeeping, food and beverage, and engineering. Your leadership will ensure that every guest encounter is seamless, memorable, and consistent with the Loews brand standards. You will mentor and develop department heads, foster a collaborative and accountable work environment, and champion a culture of service excellence that translates into exceptional guest satisfaction and operational efficiency.

In this role, you will be responsible for monitoring hotel performance metrics such as guest satisfaction scores, revenue, labor costs, and expenses. You will ensure compliance with safety, health, and legal regulations and oversee property maintenance and capital improvement projects. Financial management, including budget development, forecasting, and revenue optimization, will also fall under your purview. Collaborating with corporate and regional teams, you will help execute strategic initiatives and maintain the brand’s esteemed reputation.

Moreover, as a strategic and guest-centric leader, you will promote inclusion, respect, and recognition among team members, creating an environment where career development and wellness programs thrive. You will actively engage with the community and represent the hotel at industry events, sometimes requiring travel for training and corporate meetings.

The ideal candidate will bring a solid background in hotel management, preferably in full-service properties, with a proven track record of operational and financial success. Strong leadership, communication, and interpersonal skills, proficiency in hotel management systems, and an ability to navigate a fast-paced, dynamic environment are essential. Loyalty to the principles of hospitality and a genuine passion for creating unforgettable guest experiences are at the heart of this role.

Joining Loews Kansas City Hotel means becoming part of a prestigious hospitality brand that values growth, excellence, and belonging. The company offers competitive health and wellness benefits, robust paid time off policies, training and development programs, tuition reimbursement, pet insurance, and generous employee discounts including team member hotel rates. This role is an extraordinary opportunity for a seasoned General Manager to lead one of the most exciting new hotels in Kansas City and make a meaningful impact on the company’s legacy and the local community.