General Manager

Fort Lauderdale, FL, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

Paid Time Off

401(k) with employer match

Exclusive global hotel discounts

Career growth opportunities

paid volunteer time

Lifestyle discounts

Job Description

Naples Hotel Group is a respected, family-owned hospitality company dedicated to delivering exceptional guest experiences through genuine relationships and a team-oriented culture. Known for its tight-knit structure and a strong commitment to quality service, the group prioritizes kindness, respect, and collaboration across its portfolio of hotels. With a focus on fostering a positive work environment where associates are empowered to grow and succeed, Naples Hotel Group emphasizes career advancement and personal development while maintaining high standards of hospitality. The company values the importance of operational excellence, financial prudence, and guest satisfaction to maintain and enhance its reputation in the competitive hospitality industry.

The General Manager role at Naples Hotel Group is a pivotal leadership position responsible for overseeing all hotel operations to ensure maximum efficiency, profitability, and guest satisfaction. This dynamic, hands-on position demands a strategic thinker with strong business acumen capable of leading diverse teams and maintaining high standards across departments including front desk, housekeeping, food and beverage, and accounting. Reporting directly to corporate leadership, the General Manager drives revenue growth by implementing effective sales and marketing strategies and ensuring compliance with company policies, brand standards, as well as local and federal regulations.

Key responsibilities span from managing budgets and financial reporting to fostering a culture of service excellence and associate engagement. The General Manager plays a crucial role in mentoring and developing staff, driving operational improvements, maintaining safety protocols, and actively participating in community relations to enhance the hotel’s profile. This role also requires flexibility to work varied hours, handle high-pressure situations effectively, and maintain a professional presence that exemplifies the company’s hospitality values: “hospitality from our family to yours.” Candidates with experience in select-service hotel brands and proficiency in hotel systems are highly preferred, ensuring a smooth operational flow and memorable guest experiences. Compensation and benefits include a comprehensive package featuring health, dental, and vision insurance, paid time off, 401(k) with employer match, and exclusive hotel discounts, underscoring the company’s commitment to its employees’ well-being and career growth.

Job Requirements

Bachelor's degree in hotel management business administration or related field
Minimum of 2 years of experience as a general manager in a hotel environment preferably within a select-service brand
At least 3 years of supervisory experience in hotel operations with hands-on exposure to front desk housekeeping or food & beverage
Brand experience with Hilton Marriott IHG or similar preferred
Strong leadership team development and communication skills
Proficient with smartphones computers and standard office software capable of learning and using hotel systems effectively
Must possess a valid driver's license
Must be available for on-call support as needed
Must be able to work a flexible schedule including weekends holidays and emergency on-call shifts
Must be able to lift push pull or carry up to 50 pounds independently
Must be able to stand walk bend reach twist and use hands and arms throughout the shift
Must be able to move freely throughout all hotel areas including guest rooms laundry mechanical spaces and outdoors as needed
Ability to work in a fast-paced environment handle multiple tasks simultaneously and remain composed under pressure
Visual and auditory acuity required to monitor guest activity observe property conditions and communicate effectively

Job Qualifications

Bachelor's degree in hotel management business administration or related field required
Minimum of 2 years of experience as a general manager in a hotel environment preferably within a select-service brand
At least 3 years of supervisory experience in hotel operations with hands-on exposure to front desk housekeeping or food & beverage
Brand experience with Hilton Marriott IHG or similar preferred
Strong leadership team development and communication skills
Proficient with smartphones computers and standard office software capable of learning and using hotel systems effectively
Must possess a valid driver's license and be available for on-call support as needed
Must be able to work a flexible schedule including weekends holidays and emergency on-call shifts based on business demands

Job Duties

Oversee daily hotel operations across all departments ensuring cleanliness brand compliance and overall performance standards are met
Conduct daily property inspections to assess condition safety and service quality
Ensure full compliance with company policies brand standards and applicable local state and federal regulations
Hire onboard train and develop hotel associates to foster a positive performance-driven culture
Conduct regular coaching performance evaluations and disciplinary actions as necessary
Lead by example maintaining a visible and approachable presence across all shifts
Prepare and manage the annual hotel budget monitor labor and operational expenses
Oversee all hotel accounting functions including accounts payable receivable payroll processing and expense reporting
Analyze monthly financial reports and guest service metrics to identify trends and implement corrective actions
Promote and uphold a culture of service excellence ensuring a consistently positive guest experience
Monitor and respond to guest feedback resolve service issues promptly and professionally
Review guest satisfaction scores regularly and implement improvements to meet or exceed expectations
Partner with the revenue manager and sales team to develop and execute revenue strategies that optimize occupancy ADR and RevPAR
Support local sales efforts and build a strong business mix tailored to the hotel's market
Ensure compliance with labor laws and NHG policies regarding scheduling attendance and workplace conduct
Celebrate team successes and foster a respectful inclusive work environment
Enforce hotel safety and security protocols including emergency procedures and key control
Maintain a safe and hazard-free environment for guests and staff report unsafe conditions and ensure all incidents are documented and addressed
Complete required safety trainings and ensure team compliance
Represent the hotel positively within the local community through partnerships networking and active involvement
Promote the company and hotel brand to drive awareness and loyalty among guests and partners
Respond promptly to emails calls and all forms of guest and corporate communication
Greet guests during your shift with a warm and welcoming demeanor
Follow procedures for lost and found items interdepartmental coordination and safety incident reporting
Must maintain a professional appearance in accordance with company standards
Additional responsibilities may be assigned as needed to meet evolving business demands