Wingstop logo

General Manager

Job Overview

clock

Work Schedule

Flexible
diamond

Benefits

Paid training
Vacation leave
sick leave
Direct Deposit
Retention bonus
Career growth opportunities
flexible schedule

Job Description

Wingstop is a dynamic and rapidly growing restaurant chain that specializes in delivering high-quality chicken wings with a variety of signature flavors. Known for its commitment to providing an exceptional guest experience and flavorful food, Wingstop combines a fun and family-oriented atmosphere with a focus on operational excellence. The company prides itself on fostering a workplace where motivated individuals can thrive, develop their skills, and grow professionally while contributing to the brand's ongoing success. This establishment offers a supportive and stable environment with flexible schedules and a comprehensive compensation package, including paid training programs, vacation, sick leave, and retention bonuses, emphasizing personal and professional growth based on performance. As a leader in the casual dining sector, Wingstop continuously seeks passionate and career-minded individuals who share the company's dedication to quality service and team collaboration.

The General Manager position at Wingstop plays a vital role in steering the restaurant towards operational efficiency, superior guest satisfaction, and financial profitability. This leadership role requires a motivated individual with excellent interpersonal skills capable of building and guiding a cohesive team that works well together. As a model for others, the General Manager sets the tone for a positive, fun, and family-friendly restaurant environment. Responsibilities span from managing guest experiences and operations to financial oversight, including controlling labor and food costs and maintaining company standards in all aspects of the restaurant's function. Additionally, the role necessitates engaging with guests to ensure their experience is memorable and positive, promptly addressing any concerns with professionalism and care. The General Manager also leverages company tools and support systems to coach and develop team members, ensuring a high-performing staff committed to the brand's values and culture. This position involves working closely with the Restaurant Support Center and district management to maintain compliance with risk management policies and operational guidelines. Essential skills needed include a guest service mentality, calmness under pressure, organizational abilities, and a strong work ethic. Candidates must show an ongoing desire for learning and self-improvement while leading a culture that embodies the Wingstop mission to "Serve the World Flavor." This role requires flexibility in scheduling to include mornings, evenings, weekends, and holidays, with work conducted in person at the restaurant location.

Job Requirements

  • High school diploma or equivalent
  • previous experience in restaurant management preferred
  • strong interpersonal and communication skills
  • ability to lead and motivate a team
  • flexible schedule availability
  • ability to handle guest complaints with professionalism
  • knowledge of basic financial controls
  • ability to use company provided management tools
  • commitment to maintaining operational standards
  • physical ability to work in restaurant environment
  • willingness to participate in ongoing training programs

Job Qualifications

  • Strong written and verbal communication skills
  • initiative and assertiveness
  • strong interpersonal skills and conflict resolution skills
  • strong leadership skills with ability to manage, train, develop and motivate diverse staff
  • passion for hospitality and guest service
  • flexibility to work various shifts including mornings, evenings, weekends and holidays
  • problem-solving abilities
  • willingness to accept feedback and improve
  • ability to set goals and implement action plans
  • ability to measure performance
  • ability to cultivate attractive restaurant culture
  • represent brand culture and mission

Job Duties

  • Greet all guests promptly with a positive attitude
  • ensure guests have a memorable Wingstop experience
  • handle guest orders and inquiries professionally
  • resolve guest complaints efficiently
  • control cash, property, product and equipment
  • build sales and manage labor and food costs
  • maintain restaurant operational standards
  • identify and report maintenance issues
  • communicate effectively with team members
  • coach and develop team members using company tools
  • ensure compliance with risk management policies
  • foster a positive team environment
  • collaborate with Restaurant Support Center

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef