General Manager

Capriotti's Sandwich Shop is a renowned and rapidly growing restaurant brand specializing in high-quality sandwiches with a strong emphasis on customer satisfaction and operational excellence. Established with a commitment to delivering fresh, hot, and delicious food in a clean and welcoming environment, Capriotti's has built a loyal customer base that values not just the taste but also the experience they receive every time they visit. Operating in the vibrant food service industry, Capriotti's is recognized for its unique approach to sandwich making, combining quality ingredients with passionate service. Located at 2300 Paseo Verde Drive, Henderson, NV, this outlet is part of the NV062 property under Capriotti's expanding national presence.

The General Manager role at Capriotti's Sandwich Shop is pivotal in maintaining the company’s uncompromising standards of quality and service. This position requires a dedicated leader who embodies the company’s core values of passion, family, integrity, profitability, and genuineness. As the face of the store, the General Manager ensures that food is served fresh and hot or cold as appropriate, in a clean setting with a team that is fully uniformed and delivered with a smile. The General Manager reports to the Area Manager and is responsible for overseeing daily operations, team management, financial performance, and guest satisfaction.

In detail, the General Manager builds and leads a high-performing team by recruiting top talent and employing effective performance management strategies to retain staff. They coach, develop, and motivate team members by adhering to Capriotti's training standards and identifying individual development needs. Operational excellence is maintained by creating team schedules that balance cost management without compromising guest experience or team morale. The General Manager exemplifies the brand’s culture and service standards, ensuring a captivating guest experience.

Furthermore, the role demands rigorous compliance with health, safety, and building regulations, as well as integrity in food preparation following Capriotti's recipe and product presentation standards. Financial management responsibilities include overseeing cash handling, bank deposits, budgeting, cost controls, payroll, labor management, and all related financial transactions. The General Manager fosters a sales culture by encouraging suggestive selling and orienting the team towards service excellence at the point of sale.

Inventory control is critical, with responsibilities encompassing effective purchasing, receiving, and waste monitoring to optimize resources. The General Manager also plays an active role in supporting brand-wide and local marketing initiatives, demonstrating leadership in Local Shop Marketing efforts. Excellent communication skills are essential to establish trust and positive relationships with team members, guests, vendors, and other Capriotti's stakeholders. This role requires emotional resilience to manage pressure and changing priorities effectively, alongside strong analytical skills to solve problems with the best possible solutions.

Physical demands of the job include the ability to work in a range of temperatures from freezing to hot, moving around the restaurant for extended periods, and handling moderately heavy lifting. Educationally, a high school diploma or equivalent is required, with college coursework or degree preferred. Experience in restaurant supervision and hospitality is advantageous, along with a proven track record as a restaurant manager. This comprehensive role offers a dynamic work environment for a passionate individual committed to sharing the Capriotti's passion one sandwich at a time.