General Manager

Naperville, IL, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $125,107.00 - $140,000.00

Benefits

PPO Medical

Medical HSA

prescription

Dental

Vision

telemedicine

FSA

HSA

Life

AD&D

Group accident

Critical Illness

hospital indemnity

LTD

STD

EAP

401(k)

Job Description

MV Transportation is a leading provider in the transportation industry, specializing in delivering top-tier paratransit and transit solutions across various regions, including California. Known for its commitment to safety, customer service, and operational excellence, MV Transportation operates with the mission to provide reliable and efficient transportation services that meet the diverse needs of communities. The company thrives on innovation and maintains strong partnerships with transit agencies to ensure compliance and superior service delivery. With an established reputation for quality, MV Transportation supports a full-time workforce dedicated to creating inclusive and accessible transportation networks that empower users and improve mobility options.

MV Transportation is currently seeking a General Manager to take a pivotal leadership role at one of its operating locations. This full-time position, offering a competitive starting salary range from $117,000 to $138,000, requires a dynamic and experienced individual to oversee the daily management of transportation contracts. The General Manager will be responsible for ensuring that all operations align with company policies, governmental regulations, and contractual obligations. Essential aspects of this role include directing staff recruitment, mentoring, and development programs, managing vehicle maintenance and fleet availability, and leading safety and training initiatives.

The General Manager will serve as the key liaison with clients, ensuring high levels of customer satisfaction and operational performance through ongoing communication and engagement. Oversight of departmental audits and regular review of operational metrics are critical to maintaining service quality and financial health of the location. The role demands expertise in labor and employee relations, budgeting and financial management, and strategic planning to meet current and future operational goals. Moreover, the General Manager is expected to promote adherence to company policies and contribute to contract renewals through insightful data and reports.

This position also requires active participation in labor negotiations and policy development, demonstrating the importance of leadership skills that inspire and motivate teams toward excellence. The role offers healthcare benefits, including PPO and HSA medical plans, dental, vision, prescription coverage, telemedicine, and more, alongside retirement benefits such as a company 401(k) plan. MV Transportation values diversity and inclusivity and is committed to equal employment opportunity, providing a supportive work environment where all employees can thrive and grow professionally. Candidates with strong analytical, multitasking, and communication skills who have a proven track record in transportation management are encouraged to apply for this influential leadership position.

Job Requirements

College degree or equivalent business management experience
Minimum of five years of recent experience managing paratransit operations or a similar position
Demonstrated ability to recruit and develop staff
Evidence of building solid relationships with supervisors, peers, and subordinates
Demonstrated ability to build and continuously motivate highly effective teams
Successful track record in managing budgets and/or profit and loss responsibility
Ability to interface with Pace directors, elected officials, and all levels of hourly and salaried staff employees, including senior management
Ability to obtain successful results without supervision
Must have labor/union(s) negotiations/expenses expertise
MS Office, strong analytical skills, strong written and verbal communication skills, and a high degree of multitasking skills
Additional duties/responsibilities based upon individual contract requirements

Job Qualifications

College degree or equivalent business management experience
Minimum of five years of recent experience managing paratransit operations or a similar position
Demonstrated ability to recruit and develop staff
Evidence of building solid relationships with supervisors, peers, and subordinates
Demonstrated ability to build and continuously motivate highly effective teams
Successful track record in managing budgets and/or profit and loss responsibility
Ability to interface with Pace directors, elected officials, and all levels of hourly and salaried staff employees, including senior management
Ability to obtain successful results without supervision
Must have labor/union(s) negotiations/expenses expertise
MS Office, strong analytical skills, strong written and verbal communication skills, and a high degree of multitasking skills
Additional duties/responsibilities based upon individual contract requirements

Job Duties

Effectively manage customer relations through both direct contact and outreach programs
Identify, select, train and mentor location staff
Effectively and frequently communicate with location staff and support team members
Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements
Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
Maintain client contact routinely to meet or exceed expectations
Conduct periodic departmental audits
Daily, weekly and monthly review of key operational metrics
Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets its financial, safety and operational expectations
Implement, promote and adhere to company policies and procedures
Interact with bridges committee to effectuate positive changes to policies, procedures and programs
Participate in location(s) labor and employee relations activities
Provide insight and information to support location(s) contract renewals
Create and present location(s) annual budget