General Manager

Orem, UT, USA|

Job Overview

Compensation

Salary

Range $46,800.00 - $70,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

performance bonuses

flexible scheduling

Job Description

The General Manager role is a pivotal leadership position within a fast-paced restaurant environment, dedicated to overseeing all aspects of the restaurant's operations to ensure superior guest satisfaction and business success. This position is situated in a restaurant setting where customer service, team management, and operational efficiency are paramount. The General Manager is accountable for maintaining high standards of service, managing financial outcomes, leading a team of employees, and fostering a positive and respectful workplace culture.

As the face of the restaurant, the General Manager is responsible for embodying the philosophy that the Guest is always right, creating an environment where every guest enjoys an exceptional dining experience. This involves responding promptly and positively to guest concerns, hiring and training high-quality staff, and continuously enhancing employee skills and morale. The role demands a leader who is performance-oriented, driven, and committed to communicating clear expectations while recognizing and rewarding excellent performance. Additionally, the General Manager must enforce compliance with labor laws and company standards related to food safety, sanitation, and employee welfare.

The General Manager's responsibilities extend to financial stewardship, requiring expertise in planning, budgeting, scheduling, and profit and loss management to meet business goals. The role includes manpower planning and executing local marketing plans in alignment with company-wide initiatives. This manager must maintain a fun and enjoyable work atmosphere while ensuring operational efficiency and compliance with all health and safety regulations.

This opportunity is ideal for an experienced management professional with at least three to five years in a management role, preferably in the restaurant industry. The candidate must hold a high school diploma or equivalent and be capable of working flexible hours necessary to oversee restaurant operations effectively. Physical demands include standing for extended periods, working near heat sources, moving throughout the restaurant, and handling lifting requirements.

Overall, the General Manager is a key leadership figure who drives the restaurant's success by blending operational management, employee engagement, guest satisfaction, and financial accountability. This role is essential for creating a thriving, profitable restaurant where guests and employees alike enjoy their experience.

Job Requirements

High school diploma or equivalent
3-5 years management experience preferably in a restaurant
Able to work flexible hours necessary to manage and operate the restaurant effectively
Financial and analytical aptitude including planning, budgeting, scheduling and P&L management
Organizational, planning and time management skills
Team building skills
Problem solving skills
Good verbal and written communication skills
Ability to stand for long periods
Ability to work around heat and in close quarters
Ability to move throughout the restaurant and observe operations and employee performance
Ability to lift 50-75 pounds comfortably
Ability to work with various cleaning products

Job Qualifications

High school diploma or equivalent
3-5 years in management position preferably with restaurant experience
Strong financial and analytical aptitude including planning, budgeting and P&L management
Excellent organizational, planning and time management skills
Effective team building and problem solving skills
Good verbal and written communication skills

Job Duties

Model and create an environment in which the guest is always right
Respond positively and quickly to guest concerns
Hire high quality people who demonstrate and ensure consistent guest satisfaction
Ensure all employees are trained and empowered to deliver total guest satisfaction
Evaluate each employee's ability to maintain high levels of guest satisfaction
Continuously improve the skills, knowledge and morale of all employees
Train, coach and provide regular performance feedback
Make a continuous effort to maintain a fun and enjoyable working experience in the restaurant
Develop and execute the business plan including fiscal responsibilities, manpower planning and local marketing
Utilize labor effectively to meet budget
Responsible for financial results
Execute company-wide marketing programs
Enforce all labor laws including federal, state and local
Uphold company food safety, food handling and sanitation requirements
Model and encourage company shared values
Be completely focused on and driven by the guest
Demonstrate high personal integrity and treat all employees with honesty, respect and dignity
Communicate performance expectations clearly, measure results, recognize and reward good performance
Be intolerant of poor performance