General Manager

Little Rock, AR, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,600.00 - $60,700.00

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

Paid holidays

Training and Development

career advancement

Job Description

Burger King is a globally recognized fast-food restaurant chain known for its flame-grilled burgers and commitment to customer satisfaction. Established as one of the leading names in the quick-service restaurant industry, Burger King operates thousands of locations worldwide, providing quality food, excellent service, and a dynamic environment for both customers and employees. The company focuses on innovation, quality standards, and operational excellence to maintain its competitive edge in a fast-paced market. The culture at Burger King emphasizes teamwork, leadership development, and customer engagement, making it an attractive workplace for individuals looking to grow their careers in hospitality and restaurant management.

The role of General Manager at Burger King is pivotal in driving the success of a single restaurant location, managing anywhere from 10 to 45 employees. This position comes with significant responsibility, including overseeing daily operations, leading a management team, ensuring guest satisfaction, and achieving key business goals such as increased sales, profitability, and employee retention. The General Manager acts as the primary leader who ensures that the restaurant complies with all company policies, maintains high food and service quality, and operates within budgetary guidelines.

General Managers at Burger King must demonstrate strong leadership skills, have a deep understanding of restaurant operations, and be adept at problem-solving under pressure. They are responsible for managing financial controls, implementing efficient labor schedules, overseeing inventory and stock rotation, and ensuring compliance with food safety and security protocols. This role also demands a hands-on approach where the manager frequently interacts with team members at all levels, customers, district managers, and vendors.

The role requires flexibility, as General Managers must be prepared to work long and irregular hours including extra shifts when necessary, to uphold the smooth operation of the restaurant. Key responsibilities include recruiting, hiring, training, and evaluating team members, ensuring adherence to company standards in appearance and service, and actively promoting a positive and productive workplace culture. Additionally, General Managers must be proficient in every team member position within the restaurant to provide assistance as needed and contribute actively to all operational aspects.

Success as a General Manager at Burger King involves not only maintaining operational excellence but also fostering guest relationships that enhance the overall customer experience. The manager is tasked with implementing marketing initiatives in-store, maintaining cleanliness and organization, and managing all administrative paperwork efficiently.

This position offers a challenging yet rewarding career path in the hospitality sector, providing opportunities to develop management skills and contribute directly to the success of a recognized global brand. Burger King supports its managers with internal certification programs and ongoing training to ensure they have the tools needed to succeed in a highly competitive environment. If you are a motivated, results-driven leader with a passion for restaurant management and customer service, this role offers a platform to grow your career and make a significant impact.

Job Requirements

Must be 18 years of age or older
Has an automobile with the required insurance coverage available to drive for the Company
Valid driver's license
1-2 years of restaurant management experience
Complete all internal certification programs

Job Qualifications

Excellent oral and written communication and interpersonal skills
Professional personal appearance
Ability to organize and prioritize various duties and work under pressures of deadlines
Ability to resolve problem situations immediately
Ability to develop execute and follow-up on action plans and management developmental plans
Ability to construct and work within a budget
Ability to read write analyze and interpret general business reports
Ability to apply mathematical concepts such as fractions percentages ratios and proportions to practical situations
Ability to interpret a variety of instructions furnished in written oral diagram or schedule form
Ability to use a computer and calculator
Ability to work flexible hours including days evenings weekends and holidays
Ability to work 50 - 65 hours per week up to six days a week

Job Duties

Operate the restaurant in an efficient manner always promoting friendly service and high-quality food
Maintain all areas of the restaurant clean sanitized organized and running smoothly and communicate any special needs to the District Manager
Exhibit a high degree of awareness in customer relations and satisfaction and promote the same to all team members
Recruit interview hire or approve the hiring of all hourly team members
Responsible for all I-9 Form compliance with all employees hired
Properly train and/or ascertain that all personnel are properly trained
Monitor product inventory ensuring all items are dated and planning proper stock rotation and maintaining constant control of the various storage facilities
Purchase and receive all items and check each invoice for accuracy
Process all administrative forms invoices and necessary paperwork and process as instructed by District Manager
Adhere to specific production standards and procedures to obtain both uniform product quality and food cost control
Responsible for weekly scheduling of all personnel and assigning employees to specific duties
Properly and effectively manage all labor costs
Full understanding of P&Ls to effectively run operations
In store marketing i.e. scripting guidelines being followed all promotional materials are properly displayed in a timely manner and in good condition
Public relations carry out any and all public relations assignment made by the company
Implement and maintain preventative maintenance program for all equipment property and the premises
Maintain proper security and follow security policy guidelines in all areas of restaurant
Carry out all operational procedures as outlined in the Manual of Operations Employee Handbook and training manuals
Actively assist in planning organizing and participating in any required capacity towards the achievement of company goals
Ensure all employees follow the cash procedures as outlined in the Company's cash policy
Maintain required computer and operating reports
Complete proper shift-change procedures
Be proficient on every team member position in a Burger King restaurant
Complete timely and accurate performance reviews on all employees according to Company guidelines
Responsible for following the Company's policies when counseling documenting or discharging employees
Maintain established speed of service standards
Ensure all employees comply with established uniform and personal appearance requirements
Forecast sales and product production and labor needs
Ensure employees comply with all policies and procedures of the Company
MAKE GUESTS FEEL SPECIAL!
Other duties as assigned by the General Manager District Manager or Officer/Director of the Company