General Manager

New Haven, CT, USA|

Job Overview

Compensation

Salary

Range $48,700.00 - $72,800.00

Benefits

Competitive salaries

opportunities for growth

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401k with match

Tuition Reimbursement

Job Description

Global Partners LP is a well-established Fortune 500 company with a history dating back to 1933, renowned for its dedication to fueling communities responsibly and sustainably. The company prides itself on a culture built on values such as grit, passion, and purpose, with a strong commitment to taking care of its customers, guests, employees, and surrounding communities. Known for its ethical business practices and strong community relationships, Global Partners continues to grow while prioritizing customer satisfaction and employee engagement. With over 90 years of industry experience, the company operates in the retail fuel and convenience store sector, offering diverse opportunities across its network of stores.

The General Manager role at Global Partners is a pivotal leadership position responsible for overseeing the day-to-day store operations while ensuring compliance with company policies and maintaining high standards of customer service and store presentation. This position offers a salary range from $45,000 to $81,972 annually, with the final offer based on experience, skill level, and location. The role’s core focus is on maximizing store profitability through effective expense management, revenue optimization, and leading a high-performing team. The General Manager is expected to foster an inclusive and positive environment that champions staff development, engagement, and recognition. This leadership role also includes managing staffing needs to meet the demands of a 24/7 retail environment, ensuring safety compliance, and driving continuous improvement initiatives.

In addition to operational management, the General Manager will be responsible for addressing guest concerns, soliciting feedback, and delivering an exceptional shopping experience that aligns with brand standards. They will lead training efforts for all associates to ensure they are skilled and understand safety protocols. The role requires solid financial acumen, as managing budgets, analyzing income statements, and controlling inventory and labor costs are essential duties. Furthermore, the General Manager will be tasked with building strong relationships within the community to help integrate the store's presence and promote goodwill. Flexibility in working hours is necessary as the role may involve days, nights, weekends, and holidays. This leadership position provides a unique opportunity for individuals passionate about retail management and community engagement to grow within a reputed and values-driven company.

Job Requirements

High school diploma or equivalent
Must be available to work flexible hours including days, nights, weekends and holidays
Must have reliable transportation and a valid driver's license
Ability to perform physical behaviors repeatedly throughout a shift including standing, walking, handling, reaching: horizontally, above the shoulder and below the waist, grasping firmly, pushing buttons, bending, crouching, kneeling, squatting, and stooping
Ability to lift and carry up to 50 lbs
Leadership experience in a fast-paced retail, food service or fuel environment preferred
Experience selecting, training, and managing staff
Experience with labor allocation, sales building, scheduling, and managing expenses
Experience coaching and developing team members through proper leadership skills

Job Qualifications

High school diploma or equivalent
Leadership experience in a fast-paced retail, food service or fuel environment preferred
Experience selecting, training, and managing staff
Experience with labor allocation, sales building, scheduling, and managing expenses
Experience coaching and developing team members through proper leadership skills

Job Duties

Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team
Responsible for guest and associate satisfaction, exceeding brand standards and managing the stores profitability
Select, develop and effectively lead a highly engaged team
Cultivate a positive shopping experience for all guests
Respond to guest complaints or inquiries
Solicit guest feedback, input, and information from various sources
Review information and create a plan to consistently meet the expectations of all guests
Responsible for staffing the store appropriately to cover the guest and business demands of a 24/7 business
Proactively identify hiring needs across the store
Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours
Conduct all aspects of management training
Overseeing and monitor the training of all associates to ensure proficiency of skills and job safety is taught
Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment
Value store associates through celebration and recognition
Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities)
Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence
Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions
Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices and programs
Adhere to work designs and implement improvement actions across the store
Manage all safety programs and ensure proper execution and compliance
Report and document all guest and associate incidences in the appropriate time frame
Ensure compliance to all federal and local laws and to all company policies and procedures
Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change
Ensure programs are executed according to design, integrated and sustained
Accountable to meet or exceed key performance metric targets/projections
Deliver budgeted merchandise gross profit by executing the merchandise plan
Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability
Monitor shift cash handling and inventory
Assist in investigations of shortages/overages with Assets Protection and Human Resources
Manage financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals
Ensure execution of all plans
Analyze income statement and utilize reports to ensure store's profitability
Manage inventory to maximize sales, control costs and reduce waste
Proactively recognize trends across the store
Manage cash management procedures including bank deposits and change orders
Conduct competition surveys
Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues
Build relationships with community partners to connect the store with its community
Other duties as assigned