General Manager

Caribou Coffee is a renowned coffee company dedicated to creating day-making experiences that spark a chain reaction of GOOD. With a strong emphasis on their core values centered around Team, Guest, and Business, Caribou Coffee has established itself as a beloved brand in the specialty coffee industry. Founded with the purpose of not only serving exceptional coffee but also fostering connections within local communities, Caribou Coffee invites individuals to become part of the 'Bou Crew'—a community of passionate team members who are committed to creating memorable moments for every guest. The company culture supports individuality and teamwork while focusing on delivering excellent customer service and maintaining operational excellence.

The position available is for a General Manager, a pivotal role responsible for the overall financial and operational success of a Caribou Coffee store. This full-time position requires a dedicated leader who can inspire and engage their team, ensure a positive workplace culture, and uphold the company’s high standards for guest experience and quality. The role involves managing store schedules, overseeing staffing levels, and fostering internal growth and development among team members through coaching and training. The General Manager acts as a role model in executing company policies, ensuring safety standards, and maintaining a welcoming environment for both employees and customers.

Furthermore, the General Manager is expected to lead by example in delivering an outstanding guest experience by encouraging team members and driving continuous improvement initiatives for guest satisfaction, speed of service, and loyalty. This role also encompasses significant business responsibilities including sales growth, budget management, inventory control, and effective supply chain processes. The General Manager uses financial planning and analysis skills to manage the store’s profit and loss statements, control expenses ethically, and drive operational efficiency. This position requires flexible availability, including early mornings, evenings, weekends, and holidays, to meet the needs of the business.

Caribou Coffee values leaders who embody their core values: Supporting One Another, Making Fun Happen, Being Yourself, Taking Ownership, and Serving with Love. Candidates must demonstrate resilience, transparency, adaptability, and professionalism. The company ensures an inclusive workplace that complies with Equal Employment Opportunity laws, welcoming diversity and providing accommodation as needed. By joining Caribou Coffee as a General Manager, individuals have the opportunity to play a vital role in a respected brand known for quality coffee and a commitment to community impact.