General Manager

Kissimmee, FL, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k)

Job Description

Zaxbys is a prominent fast-casual restaurant chain known for its dedication to serving fresh, high-quality chicken dishes and sides in a welcoming and fun environment. Founded with a commitment to guest satisfaction and strong community ties, Zaxbys has grown to become a celebrated brand across various regions, valued not only for its delicious food but also for its lively atmosphere where friends and families can gather and create memorable experiences. The company is deeply rooted in fostering positive social interactions and providing a workplace that treats its team members with respect and encourages their professional growth.

Zaxbys is expanding, and there are exciting opportunities to join their dynamic team as a General Manager. This role is essential in leading the restaurant to success through effective team management, operational excellence, and delivering exceptional guest experiences. As a General Manager at Zaxbys, you will be responsible for driving the daily operations of the restaurant with a focus on staffing, cost management, sales growth, and maintaining high standards in service and cleanliness.

The General Manager plays a critical leadership role by cultivating a positive culture and high team morale within the restaurant. This includes hiring, training, mentoring, and retaining top-performing team members while also holding them accountable to their responsibilities. By utilizing effective scheduling and delegation, you ensure that the restaurant runs smoothly and efficiently. Maintaining operational standards and compliance with all company policies and regulatory requirements is paramount.

Beyond day-to-day management, you will actively contribute to the financial success of the restaurant by managing profitability, controlling costs, and implementing strategies to increase sales, including building strong community relationships. You will regularly review performance metrics to identify opportunities for improvement and take decisive action to enhance the guest experience and overall operational performance.

This role demands a leader with excellent organizational skills, a strong commitment to quality, and the ability to inspire and guide a diverse team. The successful candidate should be adept at balancing multiple responsibilities and adapting to a flexible schedule that includes days, nights, weekends, and holidays.

Zaxbys offers a competitive pay structure along with bonus potential of up to 24% of the annual salary, paid quarterly, reflecting the company’s commitment to rewarding hard work and success. Additional perks include free meals, paid time off, paid holidays, and an employee referral program that encourages the growth of the team through community connections. For those looking to build a long-term career, Zaxbys provides ample opportunities for advancement within the organization.

The benefits package is comprehensive, including medical, dental, and vision insurance options, short and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match subject to eligibility requirements. These benefits emphasize the company’s dedication to supporting the health and financial security of its employees.

This is an excellent opportunity for experienced managers who are passionate about leading teams to achieve excellence and delivering unmatched guest experiences in a vibrant, fast-paced restaurant environment. Zaxbys values diversity and is an equal opportunity employer committed to fostering an inclusive workplace where every employee has the opportunity to thrive and contribute to the company’s ongoing success.

Job Requirements

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
required minimum education: high school diploma or equivalent
3-5 years management experience required
must possess leadership qualities and organizational skills

Job Qualifications

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class and Food Safety Certification and Manager Certification and any additional training required by Zax LLC
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly