General Manager

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee meal discounts

Career development opportunities

employee recognition programs

Job Description

Black Family Hospitality (BFH) is a family-owned Texas institution deeply rooted in generations of tradition, heart, and hospitality. Since its inception in 2014, BFH has built an impressive legacy through its renowned restaurants, including the iconic Terry Black's BBQ and Opal's Oysters. These establishments are celebrated not only for their authentic Texas barbecue and elevated dining experiences but also for their unwavering commitment to quality, craft, and flavor. Set apart by their dedication to preserving culinary heritage and delivering outstanding customer experiences, BFH's restaurants have become beloved landmarks locally and gained recognition beyond Texas. As a family-driven organization, BFH blends tradition with innovation, creating environments where exemplary storytelling and authentic hospitality converge to form unique dining experiences that resonate with guests of all backgrounds.

Building on this prestigious foundation, Black Family Hospitality is now expanding with a pioneering new concept that integrates immersive entertainment, expertly crafted cocktails, thoughtful cuisine, and experiential hospitality that transcends the typical dining model. This growth reflects the company’s ambition to continually evolve and set new standards within the hospitality industry. Joining BFH means becoming a vital part of a team that values craftsmanship, hospitality, and a commitment to excellence. Team members are empowered to contribute to a dynamic culture grounded in collaboration, creativity, and respect for the legacy, while actively shaping the future of the company. BFH fosters a supportive work environment where personal and professional growth is encouraged and where the unique talents and perspectives of each individual are celebrated.

The General Manager position at Terry Black's BBQ offers an exceptional leadership opportunity to oversee day-to-day operations of one of BFH's flagship restaurants. This role is indispensable in ensuring the seamless delivery of high-quality service, maintaining food excellence, and meeting financial targets in line with BFH brand standards. The General Manager leads and mentors the management team, supports team development, and is directly responsible for all aspects of guest satisfaction, cost control, and operational consistency. This position requires a passionate leader who combines strong supervisory skills with a sharp business acumen and a deep understanding of the fast-paced restaurant environment.

The role also involves critical oversight of food preparation, adherence to health and safety standards, and regulatory compliance including alcoholic beverage laws. It demands an individual who can effectively manage inventory, optimize food and beverage costs, and maintain meticulous sales and operations records. By holding regular inspections of equipment and the restaurant environment, the General Manager ensures a safe, clean, and welcoming space for guests and staff alike. Furthermore, this role entails cultivating a positive workplace culture that motivates staff, drives sales, and prioritizes exemplary customer service. The General Manager is a dynamic leader who brings energy, innovation, and a results-driven approach to steering the restaurant toward continued success in a competitive market environment.

Job Requirements

high school diploma or equivalent
previous restaurant experience required
management experience preferred
successful completion of corporate training program
strong supervisory and leadership skills
excellent interpersonal skills
excellent time management skills
excellent organizational skills
familiarity with food handling safety and other restaurant guidelines
proficient with Microsoft Office Suite or related software

Job Qualifications

high school diploma or equivalent
previous restaurant and management experience preferred
successful completion of corporate training program
strong supervisory and leadership skills
excellent interpersonal skills focused on customer service
excellent time management skills
excellent organizational skills and attention to detail
familiarity with food handling safety and other restaurant guidelines
proficient with Microsoft Office Suite or related software
sales driven and results oriented
passion for people while upholding company standards
adaptability in an ever changing environment
ability to create a positive winning culture for the team
dynamic leadership bringing energy and inspiration to the team
consistently seeks pathways to improve sales and cost of goods

Job Duties

oversees food preparation ensuring compliance with health safety food handling and hygiene standards
ensures customer satisfaction with all aspects of the restaurant and dining experience
handles customer complaints resolving issues in a diplomatic and courteous manner
ensures compliance with alcoholic beverage regulations
estimates food and beverage costs
manages inventory and purchases food and supplies
conducts daily inspection of restaurant and equipment to ensure compliance with health safety food handling and hygiene standards
periodically evaluates restaurant equipment for repairs and maintenance schedules for service
maintains sales records and tracks cash receipts
prepares and submits operations reports and other documentation requested by the company leadership
performs other duties as assigned