General Manager

Alhambra, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $180,000.00 - $210,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee Discounts

Life insurance

Job Description

KemperSports Management is a renowned organization specializing in the operation and management of prestigious golf courses, clubs, and boutique hotel experiences. They manage some of the most storied and iconic private membership clubs in the country, focusing on delivering elevated food and beverage services, fostering genuine member and guest relationships, and offering intimate and sophisticated hospitality environments. With a deep commitment to quality, operational excellence, and community engagement, KemperSports is dedicated to creating exceptional experiences for members, guests, and staff alike. Their approach emphasizes cultural alignment, positive employee morale, and high standards in both service and operational performance, supported by comprehensive business and fiscal management strategies. This position is a full-time, salaried, exempt role with an annual salary range of $180,000 to $210,000, reflecting the seniority and importance of the role within the organization.

The role offered is a rare and prestigious opportunity to lead and oversee the overall operational and fiscal performance of a high-profile private membership club that combines a sophisticated culinary and wine program, a discerning membership, and a distinguished boutique hotel all within a historically significant and respected club environment. As the senior leader responsible for the direct management and direction of the facility, the selected candidate will be accountable for the development and implementation of annual business plans and operating and capital budgets, ensuring alignment with company policies and the realization of financial goals. This role requires a proactive and strategic planner who can effectively analyze financial performances, operational productivity, and customer service quality while coordinating cross-departmental activities to enhance overall efficiency and member satisfaction.

Managing personnel recruitment, selection, and performance evaluation processes is a critical component of the role, alongside fostering positive relationships with clients, local officials, and community stakeholders. The candidate must demonstrate exceptional leadership skills to promote a supportive and high-performing work environment, encouraging adherence to safety plans and operational policies. This position requires an individual with strong human relations skills, who is approachable, warm, and engaging, capable of working flexibly, including nights and weekends, and responding swiftly and thoughtfully to changing circumstances. The ability to develop and maintain industry knowledge and to implement the company’s core initiatives effectively is also essential. Overall, this is a highly visible role that combines operational leadership, fiscal responsibility, staff management, and customer service excellence within a setting of unparalleled tradition and luxury, perfect for a dynamic professional in hospitality management seeking to make a significant impact in a top-tier private club.

Job Requirements

College degree preferred
3-5 years applicable functional, supervisory and/or management experience preferably in the hospitality industry
Valid driver’s license
Ability to analyze and solve problems
Efficiently handle multiple duties under pressure with minimal supervision
Work flexible hours including nights/weekends
Positive attitude, professional manner and appearance in all situations
Strong sense of urgency and ability to react and adjust quickly to changing conditions
Exceptional human relations and customer service skills

Job Qualifications

Exceptional human relations and customer service skills
College degree preferred
3-5 years applicable functional, supervisory and/or management experience preferably in the hospitality industry
Demonstrated experience and capability in budget development, fiscal management, strategic planning, staff management
Demonstrated quality written, verbal, and interpersonal communication skills
Ability to analyze and solve problems
Efficiently handle multiple duties under pressure with minimal supervision
Work flexible hours including nights/weekends
Positive attitude, professional manner and appearance in all situations
Strong sense of urgency and ability to react and adjust quickly to changing conditions
Accommodating and analytical while producing highly precise and accurate work
Consistent and patiently thoughtful
Respond positively and actively to challenge and pressure
Valid driver’s license

Job Duties

Direct, coordinate and monitor the development the facility’s annual business plan and operating/capital budgets
Make necessary adjustments and approve the final version for submission to senior management
Monitor and evaluate financial performance relative to budget goals and objectives
Analyze budget variances, develop and implement action plans to achieve appropriate adjustments
Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards
Develop and initiate action plans to achieve appropriate adjustments
Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within established guidelines and procedures
Manage the proper communication of system activities to help ensure coordination of activities between departments
Communicate clearly, tactfully, and persuasively with employees and customers as applicable
Interface directly with department management when appropriate
Provide appropriate leadership in accord with Company culture and mission statement to promote positive employee morale and performance quality
Implement and manage KemperSports Core Initiatives at the facility
Provide direction, supervision, and guidance to management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures
Oversee and manage employment activities including recruitment, performance evaluations, training, compensation, discipline and termination to ensure compliance with Company human resources policies and procedures
Assess the quality of customer service activities in all departments
Formulate general plans and oversee their implementation towards achieving increased customer service excellence
Develop and maintain positive relationships with clients, municipal officials, and community organizations
Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations
Assure the efficient and timely submission of all required operational, financial, budgetary and related reports
Work with third party to promote and increase golfer programs
Perform other duties as necessary and appropriate
Additional ad hoc projects as assigned