General Manager

Paséa Hotel & Spa, part of the Pacific Hospitality Group, offers a distinctive hospitality experience rooted in the values of integrity, compliance, and a strong customer focus. The company is well-regarded for its owner/operator approach, which delivers unique value to both investors and team members. As a family-oriented organization with a commitment to long-term growth, Paséa Hotel & Spa focuses on enriching people’s lives by providing memorable experiences, supporting local communities, and honoring core ethical principles. The resort is positioned within the Meritage Collection of luxury hotels and resorts, symbolizing top-tier guest satisfaction and operational excellence.

The General Manager position at Paséa Hotel & Spa is a senior leadership role tasked with overseeing all aspects of hotel operations, ensuring sustained profitability and delivering exceptional guest service. This full-time role boasts a competitive base salary range of $220,000 to $240,000 per year, with actual compensation adjusted based on the candidate’s skills and experience. The General Manager holds ultimate responsibility for maximizing the hotel’s revenue streams across all departments including Rooms, Food & Beverage, Spa, Recreation, and more, while maintaining strict budget adherence to maximize profitability.

In this role, the General Manager must create and sustain an atmosphere that reflects the company’s core values, fostering a culture of service excellence, safety, and employee engagement. Acting as the final decision-maker on matters affecting guest welfare and hotel staff, the General Manager supports a work environment where fairness, respect, and consistent treatment are paramount. A key part of this leadership responsibility includes developing a world-class management team through effective recruitment, training, supervision, and performance management practices.

Operational duties encompass preparing and managing the annual budget, controlling expenses, and driving financial performance to exceed targets. The General Manager also closely monitors the property’s physical appearance and maintenance to uphold high standards while minimizing waste. Collaboration with the sales and marketing teams to optimize revenue opportunities is another critical element of this role, aimed at achieving superior market position and guest satisfaction.

The position requires a proven track record with at least three years of senior management experience within luxury hotel operations, demonstrating competence in navigating high volume, fast-paced environments. Candidates with a solid grasp of hotel service standards, guest relations, and hospitality etiquette are preferred. The ability to lead, mentor, and inspire teams to surpass guest expectations is essential, coupled with analytical skills to interpret profit and loss statements and identify operational efficiencies.

Physical and mental demands of the job are typical for the hospitality industry, involving periods of prolonged sitting, standing, walking, and communication with guests and staff. The role may require occasional handling of objects, exposure to environmental conditions such as noises and smells, and exertion of physical effort. The company is committed to providing reasonable accommodations for individuals with disabilities to support job performance.

Paséa Hotel & Spa promotes equal employment opportunities and prohibits discrimination in all employment terms and conditions, reflecting its dedication to creating an inclusive workplace environment. This leadership role offers an exceptional opportunity to contribute to a premier hospitality brand renowned for quality, community engagement, and business sustainability.