General Manager

Twistee Treat is a well-established and beloved ice cream franchise known for its delightful soft-serve treats and exceptional customer service. Founded in the United States, Twistee Treat has gained a dedicated following due to its commitment to friendliness, cleanliness, and quality products. The company operates numerous locations throughout its network, each emphasizing a family-friendly atmosphere and an inviting environment where guests of all ages can enjoy delicious ice cream in a fun setting. Twistee Treat values strong leadership and a team-oriented culture, making it a sought-after workplace for those passionate about both the food service industry and community engagement.

As a General Manager at Twistee Treat, you will play a pivotal role in guiding and mentoring your team to achieve excellence. This position demands a hands-on leader who embodies the company’s philosophy of TRED — Training, Recognition, Education, and Development. You will be responsible for not only managing day-to-day operations but also ensuring the highest standards of customer service and operational efficiency are met consistently. This leadership role requires overseeing all aspects of the store, including financial results, staff management, inventory control, cash handling, scheduling, and regulatory compliance.

The General Manager leads by example by fostering a supportive and motivating environment, where every team member feels valued and encouraged to grow. Training is an ongoing priority, with the manager expected to continually coach employees towards the achievement of business goals and personal development. Recognition is equally emphasized, with initiatives like the PIN program intended to celebrate positive behaviors publicly while maintaining constructive feedback privately. Education underpins all operations, with the belief that continuous learning—from guests, employees, and leaders—strengthens the organization. Development is driven through ongoing feedback, ensuring team members receive timely and relevant guidance to enhance both their skills and confidence.

Operating at Twistee Treat as a General Manager involves a commitment of 45-50 hours per week, including peak business hours such as weekends and evenings. The role requires careful scheduling to maintain manager coverage during high-traffic periods, while also managing payroll, labor laws, and store maintenance. Physical activities such as lifting up to 15-20 pounds are necessary for inventory tasks. Candidates must be comfortable with computer systems and comply with mandatory background and credit checks.

This full-time salaried position offers a competitive compensation package aligned with company standards and expectations. It favors candidates with a college degree or a combination of practical experience and education. Additionally, holding a manager’s Food Safety Certificate is mandatory. The role includes responsibilities such as cash handling, deposit management, payroll validation, inventory purchasing, and labor law compliance. Bilingual skills are a plus but are not required. The company also adheres to legal employment verification requirements through E-Verify, ensuring compliance with federal regulations.

Overall, a General Manager at Twistee Treat is a vital role that combines operational expertise, strong leadership capabilities, and a dedication to creating memorable guest experiences. This position presents an exciting opportunity for those looking to advance their career in the restaurant and retail industry by joining a reputable brand with a customer-focused mission and a commitment to continuous improvement.