Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Leadership training provided
Job Description
KFC Corporation, widely recognized for its iconic chicken recipes and global presence, is a leading player in the quick-service restaurant industry. Operating thousands of outlets worldwide, KFC has cultivated a reputation for delivering quality food and exceptional customer service through its well-established brand and innovative marketing strategies. Located at 2301 Wards Road, Lynchburg, VA, this KFC location is actively seeking a Restaurant General Manager to lead and manage its daily operations effectively. The company prides itself on fostering a collaborative and inclusive work environment while maintaining high standards of operational efficiency, customer satisfaction, and financial performance. As a part of the Operations Department, this position reports to the District Manager and holds an exempt status under the Fair Labor Standards Act (FLSA). This role was posted on August 5, 2025, indicating an urgent need for a competent leader to spearhead restaurant success in a competitive market.
The Restaurant General Manager position at KFC involves comprehensive oversight of the restaurant’s operations with a focus on aligning with the brand’s vision and mission. The general manager is entrusted with directing all facets of the restaurant including product preparation, customer service, facility maintenance, and financial accountability. One of the primary responsibilities is to select, train, and coach top-performing employees to ensure optimal performance across People, Customer, Sales, and Profit domains. This role requires hands-on leadership to build a robust team culture and retain high-quality talent through structured performance management and open-door policies. The successful candidate will actively engage in succession planning, employee development, and conflict resolution in collaboration with the People Services Team to maintain a legally compliant and positive workplace.
In addition to leadership and people management responsibilities, the Restaurant General Manager is expected to cultivate a customer-centric environment by handling complex customer issues and ensuring adherence to food safety standards, including ServSafe certification requirements. The role emphasizes monitoring and enhancing the guest experience by leveraging customer feedback and partnering with marketing teams to execute promotional campaigns. Financial stewardship is a critical element of the role, involving detailed analysis and management of sales, labor, inventory, and other controllable expenses to achieve margin and sales growth objectives. The general manager also collaborates with suppliers on contract negotiations and inventory optimization.
This position demands a candidate who demonstrates exceptional time management, effective communication, strong analytical skills, and adaptability to fast-paced operational changes. KFC values ethical leadership and integrity, emphasizing a consistent commitment to excellence in all operational areas. The role involves office and physical work, including sitting for extended periods, lifting, walking, and handling various office equipment. Candidates should be prepared for a flexible schedule that includes nights, weekends, and holidays, and occasional travel for meetings and training.
Overall, the Restaurant General Manager role at KFC presents a challenging yet rewarding opportunity for a dedicated professional to impact the success of a renowned global brand while advancing their career in the restaurant management field. This position offers a dynamic work environment where leadership skills, operational expertise, and customer focus come together to drive both personal and business success.
The Restaurant General Manager position at KFC involves comprehensive oversight of the restaurant’s operations with a focus on aligning with the brand’s vision and mission. The general manager is entrusted with directing all facets of the restaurant including product preparation, customer service, facility maintenance, and financial accountability. One of the primary responsibilities is to select, train, and coach top-performing employees to ensure optimal performance across People, Customer, Sales, and Profit domains. This role requires hands-on leadership to build a robust team culture and retain high-quality talent through structured performance management and open-door policies. The successful candidate will actively engage in succession planning, employee development, and conflict resolution in collaboration with the People Services Team to maintain a legally compliant and positive workplace.
In addition to leadership and people management responsibilities, the Restaurant General Manager is expected to cultivate a customer-centric environment by handling complex customer issues and ensuring adherence to food safety standards, including ServSafe certification requirements. The role emphasizes monitoring and enhancing the guest experience by leveraging customer feedback and partnering with marketing teams to execute promotional campaigns. Financial stewardship is a critical element of the role, involving detailed analysis and management of sales, labor, inventory, and other controllable expenses to achieve margin and sales growth objectives. The general manager also collaborates with suppliers on contract negotiations and inventory optimization.
This position demands a candidate who demonstrates exceptional time management, effective communication, strong analytical skills, and adaptability to fast-paced operational changes. KFC values ethical leadership and integrity, emphasizing a consistent commitment to excellence in all operational areas. The role involves office and physical work, including sitting for extended periods, lifting, walking, and handling various office equipment. Candidates should be prepared for a flexible schedule that includes nights, weekends, and holidays, and occasional travel for meetings and training.
Overall, the Restaurant General Manager role at KFC presents a challenging yet rewarding opportunity for a dedicated professional to impact the success of a renowned global brand while advancing their career in the restaurant management field. This position offers a dynamic work environment where leadership skills, operational expertise, and customer focus come together to drive both personal and business success.
Job Requirements
- College degree or equivalent relevant work experience
- ServSafe certification is required
- Minimum of four years experience in restaurant operations or a related field with supervisory or management responsibilities
- Proficiency in Microsoft Office Suite
- Experience training and developing employees
- Knowledge of restaurant financials including budgeting, forecasting, and cost control
- Experience with inventory management and supply chain operations
- Familiarity with POS systems and restaurant management software
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Willingness to travel to other locations for meetings, training, or support
- Prior experience leading teams through change initiatives
- Proven ability to foster teamwork, communication, and employee engagement
Job Qualifications
- College degree or equivalent relevant work experience
- ServSafe certification required
- Additional certifications in food safety, customer service, or leadership training highly desirable
- Minimum of four years' experience in restaurant operations or a related field with a proven track record in a supervisory or management role
- Proficiency in Microsoft Office Suite
- Experience in training and developing employees demonstrating effective techniques for enhancing team performance and morale
- Strong understanding of restaurant financials including budgeting, forecasting, and cost control practices
- Prior experience with inventory management and supply chain operations
- Familiarity with point-of-sale (POS) systems and restaurant management software
- Commitment to continuous personal and professional development
- Participation in industry-related professional organizations or networking groups
- Must be able to work a flexible schedule including days, nights, weekends, and holidays
- Prior experience leading teams through change initiatives
- Proven ability to create a positive work environment fostering teamwork, communication, and employee engagement
Job Duties
- Demonstrate Tasty Chick'n's guiding values while cultivating high-performing employees by effectively selecting, training, retaining, and recognizing A+ talent using Tasty Chick'n tools and processes
- Identify and develop a pipeline of talent through effective succession planning tools and best practices, ensuring a strong leadership bench
- Execute the performance management process consistently to set employees up for success and maintain accountability
- Reinforce and uphold the "Open Door" policy, fostering a culture of trust and transparency among all employees
- Partner with the People Services Team to resolve employee relations issues and ensure legal compliance within the restaurant
- Conduct regular team meetings to communicate business updates, recognize achievements, and foster team collaboration
- Implement training programs that enhance employee skills and knowledge in customer service, food safety, and operational procedures
- Monitor employee performance and provide constructive feedback, encouraging professional development and career growth
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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