General Manager

BKC is a well-established restaurant company dedicated to providing exceptional dining experiences to its guests. Known for its commitment to quality, customer satisfaction, and operational excellence, BKC operates numerous restaurant locations across various regions, aiming to bring delicious and affordable food to its customers while maintaining high standards of service and cleanliness. BKC is recognized not only for its flavorful menu but also for its focus on team development and community engagement, making it a preferred employer in the restaurant industry. The company fosters an inclusive and dynamic workplace culture where employees are encouraged to grow professionally and contribute meaningfully to the business and the community it serves.

The Restaurant General Manager (RGM) at BKC plays a crucial leadership role, acting as the executive in charge of a single restaurant's overall operations. This position is pivotal in driving the restaurant's profitability, managing guest satisfaction, developing the team, and ensuring smooth day-to-day operations. Reporting directly to the District Manager, the RGM leads a team consisting of an Assistant Manager, Hourly Shift Coordinators, and 20 to 45 Team Members. The role demands a strategic and hands-on leader who can balance financial oversight with operational management and team motivation.

The RGM holds primary accountability for the restaurant's Profit and Loss (P&L) performance and actively strives to meet financial goals by managing key revenue and cost drivers. This involves frequent review and analysis of P&L statements to identify opportunities for increasing profitability. To boost sales, the RGM fosters proactive guest service, effective people development practices, and streamlined operations management.

A significant aspect of the RGM’s role is ensuring an outstanding guest experience. This includes motivating team members to consistently deliver friendly, accurate, and timely service in a clean environment while promptly addressing guest concerns and feedback. The RGM also focuses on problem-solving to uncover root causes behind guest issues and devises actionable plans to enhance the customer experience. Engaging with the local community and spearheading local marketing initiatives form another vital part of the role, aimed at drawing prospective guests and strengthening the restaurant's presence within its service area.

Leading recruitment, onboarding, and team retention efforts, the RGM builds a cohesive and effective workforce by training new hires and guiding them through certification processes. Emphasizing individual and team recognition, the RGM inspires the workforce through regular coaching and performance feedback to elevate the team's capabilities and overall restaurant performance.

Operational management forms the backbone of the RGM’s responsibilities. This encompasses optimizing labor costs by efficiently scheduling managers and Team Members, ensuring compliance with employment laws, government regulations, and company policies, as well as upholding brand standards. The RGM must be ready to step in and perform duties of an Assistant Manager or an Hourly Shift Coordinator as needed, demonstrating leadership flexibility and operational knowledge.

This role is best suited for individuals who are 18 years or older, possess a High School Diploma or GED (with some college education preferred), and have at least 1-2 years of restaurant management experience. Candidates should have a strong grasp of P&L management and profitability drivers, with excellent time management and prioritization skills. Leadership abilities, a solid understanding of guest service principles, and availability to work evenings, weekends, and holidays are also essential. The position may require working long or irregular shifts to ensure the restaurant’s successful functioning.

BKC proudly embraces equal opportunity employment and encourages all qualified applicants to apply, fostering a diverse and inclusive workforce dedicated to excellence in restaurant management.