General Manager

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career Development

performance bonuses

Job Description

Black Rifle Coffee Company is a veteran-founded coffee company dedicated to serving premium, fresh-roasted coffee to people who love America. Established with a deep appreciation for coffee, dogs, the outdoors, and patriotism, Black Rifle Coffee Company embodies more than just a product or business; it represents a culture driven by motivated individuals who approach their work with integrity, innovation, radical transparency, and a strong commitment to their customers. The organization actively supports veteran and first responder communities and those who back them, integrating these values into its mission and daily operations.

The company is currently seeking an experienced and driven General Manager to lead its Black Rifle Coffee Outpost team. This role requires a dynamic leader who can oversee all aspects of the store’s operations, including managing sales goals, enhancing customer service, handling inventory, and supervising staff. The General Manager will act as both a player and coach, promoting best practices in customer service and operations to ensure the store not only meets but exceeds company standards. The position demands strong leadership skills to cultivate a positive, motivated, and adaptable team that responds effectively to the evolving needs of customers and the business.

In this key role, the General Manager will be responsible for managing the store’s profit and loss, controlling expenses, labor costs, and supplies while ensuring optimal inventory levels. They will implement company programs, develop actionable plans, and coach team members to align store performance with organizational objectives. This role also requires maintaining strong relationships with customers, vendors, and the local community to foster loyalty and engagement. A data-driven approach is crucial, utilizing management information tools and financial reports to identify trends, mitigate risks, and seize opportunities for growth and improvement.

The General Manager will ensure compliance with all company policies and relevant federal, state, and local laws. The role also involves leading merchandising and marketing initiatives within the store to boost visibility and sales. Success in this position means balancing operational leadership, team development, and a passionate customer-first attitude to deliver legendary service that resonates with the company’s culture and customers.

This full-time role requires flexibility to work early mornings, nights, weekends, and holidays. Physical demands include standing, sitting, stooping, kneeling, and lifting up to 50 pounds as well as occasional travel. Candidates must possess strong problem-solving and decision-making skills, proficiency in Microsoft Office, Google Suite, and POS systems, and the ability to thrive in a fast-paced, dynamic retail environment. Black Rifle Coffee Company is committed to equal opportunity employment, providing a supportive, inclusive workplace where dedication to quality coffee and community service is rewarded and celebrated.

Job Requirements

Bachelor's degree preferred
5+ years experience in a QSR environment preferred
3+ years experience in retail/QSR store management
Proven sales and profitability track record
Strong leadership skills
Organizational skills
Delegation skills
Communication skills
Experience managing and motivating hourly employees
Knowledge of inventory management
Ability to work fast-paced environment
Strong problem-solving skills
Strong decision-making skills
Proficiency with Microsoft Office, Google Suite, POS systems
Ability to work flexible schedule including early mornings, nights, weekends, holidays

Job Qualifications

Bachelors degree preferred
5+ years experience in a QSR environment preferred
At least 3+ years experience in retail/QSR store management
Proven track record of achieving sales and profitability goals
Strong leadership, organizational, delegation, and communication skills
Track record of managing and motivating a team of hourly employees
Knowledge of inventory management and merchandising strategies preferred
Ability to work in a fast-paced, dynamic environment
Strong problem-solving and decision-making skills
Proficiency with Microsoft Office, Google Suite, and POS systems
Ability to work a flexible schedule including early mornings, nights, weekends, holidays

Job Duties

Manage all aspects of store operations including sales, customer service, inventory management, hiring, staff supervision and development
Manage profit and loss of the store controlling expenses, labor costs, supplies, and inventory
Embody a customer first attitude embedding best practices and training to provide legendary customer service
Cultivate a focused and positive, cohesive environment flexing to ever changing customer and business needs
Own successful implementation of company programs developing action plans and coaching the store team to meet operational and organizational objectives
Act as player/coach demonstrating best practices and behaviors that motivate employees to perform at their highest levels
Constantly review store environment and key business indicators to identify risks and opportunities for improvement and escalate feedback to senior leadership