General Manager

CBRE is a global leader in real estate services, known for its commitment to innovation, client focus, and operational excellence. As a Fortune 500 company, CBRE delivers comprehensive solutions to owners, investors, and occupiers worldwide through a diverse portfolio of integrated services. The company prides itself on a culture of inclusivity and integrity, emphasizing growth opportunities for its employees and fostering an environment where diverse perspectives are valued. CBRE’s extensive expertise spans property management, workplace strategy, facilities management, and project management, positioning it as the preferred partner for high-stakes, large-scale real estate endeavors.

We are excited to announce a pivotal leadership opportunity centered around the launch of a new, state-of-the-art 850,000 square foot campus in Dallas for a prestigious Fortune 500 financial services client. This ambitious project represents one of the largest corporate workplace developments in the nation. The General Manager (GM) will play a critical role, shaping the overall experience from the ground up and setting impeccable service standards across all aspects of the campus’s operations.

This role transcends traditional facilities management; it is fundamentally a hospitality leadership position within a corporate setting. The GM is responsible for setting, maintaining, and elevating service levels that encompass food and beverage, reception and visitor management, events and programming, facilities, cleaning, security, lifestyle services, and cutting-edge technology. The GM will be accountable not only for direct reports but also for multiple vendor partners, orchestrating a seamless operational symphony despite the complexity of having diverse service providers.

The successful candidate will manage a substantial operating budget running into the tens of millions of dollars, with full transparency and accountability to the client. Financial stewardship is central to this role, requiring real profit and loss ownership, variance analysis, forecasting, and the capacity to align expenditures with exceptional experience outcomes. This includes balancing cost-quality trade-offs with rigorous attention to detail and economic foresight.

Before the campus opens, the GM will be deeply involved in team building, partner selection, and service design, establishing foundational protocols and operational playbooks tailored for this unique environment. This role will report directly to the U.S. Alliance Director overseeing all client sites nationally.

A typical day is dynamic and diverse: performing morning walkthroughs to assess the occupant experience, running stand-up meetings to align teams, analyzing financial performance, coordinating flawless event execution, coaching team leads for operational excellence and leadership development, and conducting end-of-day assessments to capture a full spectrum of the operational landscape.

Success in this role means creating a workplace environment recognized by the client, employees, and visitors as one of the best corporate workplaces ever experienced. Financial discipline is paramount, as is cultivating a unified culture across 100-200+ staff from varied employers. Proactive problem-solving, trusted client relationships, and a focus on team development characterize thriving leadership here.

Ideal candidates are passionate hospitality professionals with extensive experience in high-standard environments such as hotels, luxury dining, or premier events. They possess strong financial acumen, owning P&L responsibilities and interacting confidently with executive-level clients. Leadership in multi-employer or vendor-driven cultures is essential, along with the ability to adapt fluidly between strategic, operational, and coaching roles.

This position is based in Dallas, Texas, and requires on-site presence starting 6-9 months prior to campus opening. Equal employment opportunity is a core value of CBRE, fostering diversity and inclusion across all hiring practices and providing accommodations for candidates with disabilities.