General Manager 5 - Food and Nutrition

Sodexo is a global leader in quality of life services, providing integrated food, facilities management, and other solutions across a wide range of sectors including healthcare, education, corporate, and government. With a commitment to improving the everyday lives of the people they serve, Sodexo offers innovative services that help clients optimize their operations and deliver superior experiences. In the healthcare sector, Sodexo partners with hospitals and health systems to enhance patient and staff satisfaction through high-quality food services, supporting overall health outcomes, accessibility, and cost efficiency.

This role is with Sodexo at Christiana - Wilmington, located in Wilmington, DE. Wilmington Hospital is a 300-bed hospital that is part of the ChristianaCare System, one of the nation's most dynamic healthcare organizations. ChristianaCare includes three hospitals with over 1,200 beds as well as outpatient and ancillary services throughout northern Delaware and surrounding areas. ChristianaCare focuses on improving health outcomes, providing accessible high-quality care, and reducing healthcare costs in a patient-centered environment.

Sodexo is currently seeking an experienced General Manager 5 - Food to lead daily food service operations at Wilmington Hospital. This full-time position offers a competitive and equitable salary based on experience, education, skills, and training. The General Manager will be responsible for overseeing a team consisting of five salaried managers and frontline associates, ensuring delivery of excellent food service which aligns with Sodexo standards and client expectations. A sign-on incentive is available for qualified candidates.

The General Manager will have a diverse set of responsibilities including managing day-to-day operations, leading a multidisciplinary food team, achieving financial targets for both the company and the client, and nurturing positive relationships with clients and customers. This role demands the development and implementation of effective strategic plans to meet operational goals and enhance the customer experience in a fast-paced, high-volume healthcare food service environment. Creating a positive, collaborative work environment and maintaining compliance with all Sodexo standards are key priorities. The position requires meticulous attention to food quality, safety, and sanitation standards that are paramount in healthcare settings.

Candidates with extensive experience in healthcare food service operations are highly encouraged to apply. Prior experience managing unionized work environments, strong leadership and supervisory skills, and the ability to work collaboratively in a team setting are essential. The role necessitates outstanding client relationship management skills and strong financial acumen to meet budgetary and operational goals. Candidates must be proficient with Sodexo Food Management Systems (FMS), Market Connections (MSC), and other computer systems used for reporting and operational management.

The General Manager will play a critical role in fostering an environment that promotes excellent customer service and continuous improvement. The successful candidate will demonstrate flexibility, prioritization skills, and professional communication skills, along with a passion for delivering an exceptional level of service to patients, staff, and guests at Wilmington Hospital. Sodexo values diversity and inclusion, ensuring employees are respected and treated fairly, supporting an inclusive workplace where ideas and voices are welcomed. Sodexo also offers a comprehensive benefits package including medical, dental, vision care, wellness programs, 401(k) matching, paid time off, company holidays, career growth opportunities, and tuition reimbursement.

This is a full-time career opportunity to lead a prominent healthcare food service team within a respected, innovative organization dedicated to improving health and quality of life through excellent service and operational excellence.