Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Caribou Coffee is a well-established coffeehouse company committed to creating day-making experiences that spark a chain reaction of GOOD. With a strong focus on team spirit, guest satisfaction, and business performance, Caribou Coffee prides itself on cultivating an environment where employees can be themselves, make a meaningful impact on their communities, and serve top-quality coffee. The company values fostering life-long relationships and building a supportive, engaging workplace culture which empowers the 'Bou Crew,' offering employees the chance to grow personally and professionally while sharing a passion for outstanding service and quality. Caribou Coffee operates numerous locations and provides opportunities in... Show More
Job Requirements
- Minimum of 1-2 years of restaurant, retail, or guest service management experience or combined experience and education
- Must be 18 years of age or older
- Reliable transportation
- Ability to work full-time including early mornings, evenings, weekends, and holidays
- Willingness to learn new systems and tools
Job Qualifications
- A minimum of 1-2 years of restaurant, retail, or guest service management experience or a combination of experience and education
- Must be 18 years of age or older
- Have reliable transportation
- Ability to work full-time including early mornings, evenings, weekends, and holidays
- Willingness to learn new systems and tools
- ServSafe certification or ability to obtain within 90 days preferred
- Experience with sales building, profit and loss statements, recruitment, and training preferred
- Knowledge of store systems including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper preferred
- Valid driver's license preferred
- High school diploma or GED equivalent preferred
Job Duties
- Ensure the store is fully staffed for upcoming shifts including writing store schedules in a timely manner
- Develop team member engagement strategies and foster internal growth
- Build and maintain a high-performing team through goal setting and accountability
- Execute team training programs and onboarding initiatives
- Provide coaching, feedback, and recognition to enhance team performance
- Model and uphold company policies and ensure a safe environment
- Use assigned Caribou systems and tools appropriately and timely
- Lead team members to deliver outstanding guest experiences
- Facilitate resolution of employee, customer relations, supply chain, and asset management issues
- Drive initiatives to improve guest satisfaction, service speed, and loyalty
- Lead store performance to drive sales, profitability, and operational excellence
- Manage store schedules including inventory and promotional events
- Oversee supply chain and asset management to ensure accurate stock levels
- Utilize financial planning to manage store budgets and analyze trends
- Manage Operating Statement and financial inputs focusing on sales growth and expense management
- Create enthusiasm and focus on meeting sales goals
- Support operational excellence to drive in-store sales
- Manage inventory and waste to minimize loss
- Maintain food safety, sanitation, and health protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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