Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,209.52 - $67,375.11
Work Schedule
Flexible
Benefits
competitive pay
Flexible Hours
Extensive Training
meal discounts
Real Advancement Opportunities
Job Description
IHOP is a prominent and well-established restaurant chain known for its delicious breakfast offerings, friendly service, and welcoming atmosphere. As a leader in casual dining, IHOP has built a reputation for providing a great dining experience to families, individuals, and groups seeking a comfortable place to enjoy a variety of classic and innovative breakfast and meal options. The restaurant prides itself on its commitment to quality food, excellent customer service, and a team-oriented culture that supports both its guests and employees. With locations across the country, IHOP is not just a place to grab a meal but a community hub... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Two to four years related experience and/or training or equivalent combination of education and experience
- Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of employees and guests
- Basic computer skills including email, MS Excel, MS Word
Job Qualifications
- High school diploma or general education degree (GED)
- Two to four years related experience and/or training, or equivalent combination of education and experience
- Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of employees and guests
- Basic computer skills including email, MS Excel, MS Word
Job Duties
- Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
- Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
- Managing the restaurant floor, focusing on regular contact with guests
- Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits
- Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas
- Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems
- Completing all required reports and paperwork accurately and on time
- Maintaining personnel files with appropriate employment and legal documents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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