Job Overview
Compensation
Type:
Salary
Rate:
Range $48,700.00 - $72,800.00
Benefits
Autonomy of an owner role without financial risk
Opportunity to build long-term customer relationships
Support from a nationally recognized franchise brand
Chance to develop operational and financial management skills
Work in a fast-paced, dynamic environment
Exposure to industry-standard printing and order management systems
Potential for professional growth within the franchise network
Job Description
Minuteman Press Glen Burnie is a well-established franchise location of the nationally recognized Minuteman Press printing service network. With a strong reputation for reliability and quality, Minuteman Press Glen Burnie serves the Maryland community, offering a broad range of printing and graphic communication services tailored to meet both individual and business needs. As part of a larger franchise system, the Glen Burnie location benefits from comprehensive franchise support, proven business systems, and a respected brand name that has succeeded in the print service industry for several decades. The franchise specializes in print production, copy services, design, and finishing solutions that... Show More
Job Requirements
- High attention to detail and task ownership
- Ability to multitask in a fast-paced environment
- A calm, professional demeanor with customers
- Self-starter who thrives with autonomy and limited supervision
Job Qualifications
- 3+ years experience in customer service, print/prepress, or order management
- prior experience in a print shop or production-adjacent role is a plus
- strong administrative and communication skills, especially via email and phone
- familiarity with invoicing systems, quoting tools, and customer tracking software
Job Duties
- Serve as the first and primary contact for customers: order intake, email communications, issue resolution, and relationship-building
- Handle all front-office tasks including quoting, invoicing, proofing, and job tracking
- Coordinate with off-site production and ensure timely, accurate fulfillment
- Provide a high-level customer experience to generate repeat business and referrals
- Manage daily operational tasks: order flow, vendor coordination, and inventory
- Oversee financial elements such as pricing accuracy, job costing, and value-added percentage management
Job Location
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