Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $200,000.00 - $250,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company known for its innovation and leadership within the hospitality industry. Operating primarily in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has established a dominant presence that extends internationally into Europe, Latin America, and the Caribbean. With a substantial portfolio boasting global properties valued at over $20 billion and generating upwards of $5 billion in annual revenues, Highgate Hotel Group delivers comprehensive expertise throughout all stages of the hospitality property lifecycle, including planning, development, recapitalization, and disposition. The company prides itself... Show More
Job Requirements
- Education level as specified in qualifications
- minimum years of progressive experience in hospitality or related industry
- ability to lift up to 20 pounds occasionally and 10 pounds frequently
- excellent interpersonal and communication skills
- strong multitasking and prioritization capabilities
- attendance at all required meetings and training sessions
- adherence to Highgate Hotel standards for attendance, appearance, and conduct
- proactive problem solving and critical thinking skills
- ability to maintain confidentiality
- willingness to perform additional assigned duties
- commitment to maintaining a warm, friendly, and professional demeanor at all times
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree with 4 to 5 years related experience or a 2-year college degree with 5 to 6 years related experience
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills with all employee levels and guests
- ability to listen, understand and clarify concerns of employees and guests
- adept at multitasking and prioritizing departmental functions
- approach all encounters with attentiveness, friendliness and courtesy
- attend all required hotel meetings and trainings
- participate in manager on duty coverage
- maintain compliance with attendance and appearance standards
- comply with hotel standards to ensure safe and efficient operations
- effective problem solving skills
- ability to understand and evaluate complex information from various sources
- maintain confidentiality of information
- perform additional duties as requested by management
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- conduct weekly staff meetings including training sessions and review sales and operations efforts
- meet all financial review dates and corporate directed programs in a timely fashion
- hold monthly financial review meetings with department managers and supervisors
- ensure department heads maintain budgeted productivity levels and adhere to accounting procedures
- develop managers for future advancement through competency and corporate training programs
- conduct daily sales meetings focusing on prospecting and account management
- play a pivotal role in hotel sales including client meetings and hosting events
- participate in manager on duty coverage as scheduled
- monitor development of management trainees
- enforce compliance with hotel policies and training programs
- assist in budget process as required
- ensure training in service standards in all departments
- create a positive team-oriented environment focused on guest satisfaction
- inspect rooms regularly with housekeeping and engineering
- ensure timely invoice processing
- maintain communication with corporate office to meet financial deadlines
- oversee cleanliness and maintenance of property
- promote attentive and courteous employee-guest interactions
- forecast monthly financial positions and reforecast as necessary
- conduct management interviews and follow hiring procedures
- perform executive committee performance appraisals and guide managers in staff appraisals
- motivate and discipline management personnel per hotel standards
- perform additional duties as requested by leadership
- ensure fair and equitable employee treatment
- engage with clients on property to aid sales effort
- maintain presence in public areas during peak times
- manage hotel safe procedures and audits
- conduct monthly credit meetings and support credit and collection policies
- complete required corporate training and certification
- ensure scheduled meetings take place on property
Job Location
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